Brittani Dallies
Carl Junction
Summary
I am a single Mother of 2 teenagers just trying to make it by and provide a good life for them. I spent a lot of time in my church growing up at Calvary Baptist. I was very involved with my youth group, going to camp, taking trips on spring break, and Wednesday night worship. I love the service you all have provided for our community and believe I would be a great fit for the position you are looking to fill. It would finally be a job that felt fulfilling to me and not just another 9 to 5 I force a smile on my face daily dreading to go in. I lost my husband of 14 years to a motorcycle wreck in 2019 and things have been rough navigating through life raising my babies on my own and dealing with their grief and my own. Seeing all the Mothers you guys help and the smiles you put on their faces is something I can relate to and would love to be a part of. I know how to make spreadsheets and schedules, I can use pretty much any basic computer program with ease, I'm good with handling money, conflict resolution, and solving problems. I'm a hard worker, I've worked since the age of 15. There isn't much of a task you can throw my way that I can't figure out. I enjoy learning new things, teaching myself new skills, and expanding my knowledge. I work on my own cars, fix anything that breaks around the house, I'm very independent but I'm also a great team player.
Overview
13
13
years of professional experience
Work History
Special Needs Babysitter
In Home Daycare
Carl Junction
12.2022 - 02.2026
- Provided personalized care and support for children with special needs, ensuring a safe and nurturing environment.
- Developed and implemented engaging activities tailored to individual needs, fostering social skills and emotional growth.
- Collaborated with parents to communicate progress and concerns, enhancing trust and ensuring consistent care strategies.
- Managed daily schedules and routines for children, promoting a structured environment that supports developmental milestones.
- Maintained a clean and organized play area, ensuring a safe environment conducive to play and learning.
- Developed strong relationships with children and families, creating a supportive atmosphere that encourages open communication.
- Assisted special needs children with activities of daily living such as eating, dressing, and toileting.
- Assisted with feeding, bathing, diapering, and changing clothes when needed.
- Encouraged language development by reading stories and engaging in conversations with the children.
Store Manager
Little Caesars Pizza
Joplin
04.2016 - 10.2019
- Led daily operations, ensuring compliance with safety standards and enhancing customer satisfaction through efficient service delivery.
- Trained and mentored team members, fostering a collaborative environment that improved team performance and morale.
- Managed inventory levels, optimizing stock rotation and minimizing waste to maintain product availability and reduce costs.
- Assisted in scheduling staff shifts, balancing workloads to ensure adequate coverage and maintain service standards.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Customer Service Manager
Walmart
Joplin
10.2012 - 02.2016
- Managed scheduling and workflow to ensure optimal staffing levels, effectively handling peak customer service demands during busy periods.
- Resolved complex customer complaints by employing problem-solving skills and conflict resolution techniques, enhancing the customer experience consistently.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Led a team of customer service representatives, enhancing operational efficiency and improving overall service quality in the department.
Skills
- Daily routine management
- Safe environment maintenance
- Relationship building
- Customer service
- Team leadership
- Conflict resolution
- Staff training
- Inventory management
- Scheduling coordination
- Cash handling
- Performance optimization
- Communication skills
- Schedule management
- Excel formulas
- Word processing
- Data input
- Spreadsheet creation
- Microsoft office proficiency
Timeline
Special Needs Babysitter
In Home Daycare
12.2022 - 02.2026
Store Manager
Little Caesars Pizza
04.2016 - 10.2019
Customer Service Manager
Walmart
10.2012 - 02.2016