Britny Presnell
Independence
Summary
I am a very highly motivated and goal oriented team player. I love to take on any challenges that may come my way. I work well with others. I am self-motivated and very organized.
Results-driven professional with over 7 years of experience in client services and financial operations. Known for strong leadership and exceptional problem-solving abilities, successfully enhancing customer satisfaction and streamlining processes.
Overview
17
17
years of professional experience
Work History
Client Service Representative
Valuetrust
Overland Park
10.2021 - Current
- Assisted clients with inquiries and provided detailed product information.
- Managed client accounts to ensure accurate service delivery and satisfaction.
- Processed client orders promptly using company software systems.
Teller Supervisor
1st Midamerica Credit Union
Independence
06.2018 - 10.2021
- Supervised daily operations of teller staff at community-focused financial institution.
- Trained new tellers on procedures and customer service techniques.
- Managed cash handling and balanced teller drawers promptly.
Dispute Resolution Specialist
Commerce Bank
08.2016 - 04.2018
- Analyzed account information to identify discrepancies and potential issues.
- Collaborated with internal teams to streamline dispute resolution processes.
- Educated customers on policies and procedures related to dispute resolution.
- Facilitated resolution of customer disputes through effective communication and negotiation.
Financial Service Representative
Commerce Bank
05.2015 - 08.2016
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
Lead/ Vault Teller
Commerce Bank
06.2013 - 05.2015
- Supervised daily vault operations and ensured compliance with security protocols.
- Coordinated cash deposits and withdrawals for multiple branches efficiently.
- Trained new tellers on vault procedures and cash handling best practices.
- Monitored inventory levels of cash supplies and ordered replenishments as needed.
Teller
Commerce Bank
11.2008 - 05.2013
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and resolved issues promptly.
- Managed cash drawer and balanced transactions at shift end.
- Promoted bank services and products to enhance customer engagement.
- Maintained compliance with banking regulations and internal policies.
Education
Blue River Community College
Independence, MOHigh School Diploma -
Fort Osage High School
Independence, MOSkills
- Excel
- Microsoft Office
- Powerpoint
- 10-Key
Timeline
Client Service Representative
Valuetrust
10.2021 - Current
Teller Supervisor
1st Midamerica Credit Union
06.2018 - 10.2021
Dispute Resolution Specialist
Commerce Bank
08.2016 - 04.2018
Financial Service Representative
Commerce Bank
05.2015 - 08.2016
Lead/ Vault Teller
Commerce Bank
06.2013 - 05.2015
Teller
Commerce Bank
11.2008 - 05.2013
Blue River Community College
High School Diploma -
Fort Osage High School