BRITNI NICOLLE MELTON
St Louis
Summary
Experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using most computer systems; Microsoft Powerpoint, Microsoft Excel, Microsoft Word A team player, acknowledged as “Total Quality Customer Service Professional.” Shows great strength in handling conflicting situations and multitasking to complete pending tasks in a prompt manner
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Outback Steakhouse
01.2020 - Current
- Monitor and maintain daily employee tasks.
- Leading classrooms, meetings and responsible for proper training and coaching when needed.
- Open and close restaurants to the corporate standards. Excelling in log books, money handling, bank drops, invoices and numerous security procedures.
- Maintained safety of any and all employees via health department, OSHA standards and proper operating procedures.
- Prepping quality food for a great guest experience.
- Ordering and Supplying restaurant with food, supplies and liquor.
- Experience with Domestic, Local and Imported suppliers of draft and bottled beers. Ex: Krey Distributing, Major Brands, Southern Glazers and Summit Brewing.
- Scheduling, approving shift swaps, changes, etc. to fully staff and prepare restaurant for daily service.
- Conducts interviews, employee reviews and employee conflicts. Ex: Hiring and Terminations.
- Addressing customer complaints and resolving such to make and maintain a great guest experience.
- Traveling and assisting in operations of multiple restaurant locations in a variety of demographics.
PAC Coordinator I
Spectrum
01.2019 - 12.2019
- Monitor and resolve exception tasks from the billing and provisioning systems for all residential and commercial order activity, including new connects, reconnects, service changes and disconnects.
- Process inbound and outbound customer calls related to order exceptions, such as TPV failures and LNP errors, which prevent orders from flowing properly.
- Research, resolve and reschedule orders as needed.
- Contact the customer or authorized contact to resolve the failure in accordance with company and regulatory requirements.
- Perform all customer contacts within established service and performance guidelines.
- Responsible for handling exceptions related to LNP orders.
- Port in exceptions require obtaining, tracking, and submitting service orders to the donating ILEC/CLEC via an LSR and to NPAC via a SOA LNP Subscription request.
- Submit all relevant information needed to port in and activate a customer's current telephone number and service, including all of the relevant customer account and directory information.
- Identify and escalate exceptions that are not easily resolved with the goal of avoiding customer order delays.
- Proactively identify opportunities for processing and/or procedural improvements.
- Perform other duties as requested by supervisor.
Collections Support/Reception/Customer Service Representative/Billing Specialist
NextGen RCM Services
01.2014 - 12.2019
- Date stamp all incoming mail.
- Process and mailing refunds.
- Process medical records – incoming/outgoing.
- Process all paper claims – primary and secondary.
- Demographic entry.
- Responsible for all filing.
- Process all other outgoing mail.
- Perform online inquiries with specific instructions from immediate supervisor.
- Answer all incoming calls and directing to appropriate party.
- Make outgoing calls to insurance carriers/patients to obtain appropriate information regarding patient accounts.
- Orchestrates client/company meetings.
- Processes insurance/patient payments and refunds.
- Adjusts and moves payments/charges in patient accounts.
- Orders and organizes supplies for team to maintain client satisfaction.
- Processes Attorney requests for medical records or itemized statements.
- Covers for reception on frequent basis and takes on all or most responsibilities that are needed for that day. Such as directing calls, maintaining a positive first impression for all visitors, processing FedEx packages and all mail to be sent out.
Education
Diploma -
Fort Zumwalt West High School
Skills
- Employee training
- Inventory management
- Staff scheduling
- Financial reporting
- Team building
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Customer service best practices
- Customer-oriented
- Supervisory skills
- Organizational skills
- Professional demeanor
Timeline
Restaurant Manager
Outback Steakhouse
01.2020 - Current
PAC Coordinator I
Spectrum
01.2019 - 12.2019
Collections Support/Reception/Customer Service Representative/Billing Specialist
NextGen RCM Services
01.2014 - 12.2019
Diploma -
Fort Zumwalt West High School