Bridget Graves
St Louis
Summary
Experienced Office Administrator with over 13 years of diverse experience in office management, administrative support, and customer service. Skilled in workflow optimization, team leadership, and client relations. Adept at managing daily operations, coordinating schedules, and utilizing accounting and productivity software. Seeking to leverage strong organizational and communication skills in a dynamic office environment.
Reliable and dedicated when working alone or as part of a team to produce high quality results that exceed expectations. Excels at problem solving comm and org
highly motivated professional
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills
Results
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Office Administrator
Electrical Contractor
Arnold
08.2024 - 12.2024
- Handled phones with a very high call volume using a multiline system
- Provided administrative support for all departments
- Worked with local government offices regarding permitting, inspections, and licensing
- Utilized lead generation tools to find and secure new business
- Set appointments and scheduled service calls for staff members
- Thorough and consistent informational databases management, routinely maintained and supplemented with highly detailed notes and extensive records
- Assisted with transition toward new ownership and shifting leadership and procedural drafting of company manuals
- Managed procurement, inventory, and distribution of office supplies
- Managed relationships with external stakeholders such as clients, suppliers/vendors and contractors/subcontractors in a professional manner
- Processed accounts payable and receivable
- Utilized various office hardware and software
Self-Employed / Independent Contractor
Amazon Flex
St. Louis
03.2022 - Current
- Delivered packages in a timely and efficient manner
- Resolved delivery issues to ensure customer satisfaction
- Followed safety protocols
- Utilized GPS navigation systems to determine optimal routes
- Received multiple customer commendations for exceptional service
- Maintained clean driving record
- Strong problem-solving skills when faced with unexpected road closures or traffic delays
- Cultivated positive relationships with regular customers through friendly interactions
Office Manager
220 Exteriors & Interiors
St. Louis
08.2023 - 03.2024
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
- Utilized lead generation software to obtain new business by phone and in person
- Performed some fieldwork at various project sites: Photos, Notes, Measurements
- Started working toward my Missouri Real Estate License
- Assisted with generating estimates and bids for potential customers
Corporate Security Specialist
Spire Energy via Hudson Services
St. Louis
03.2021 - 03.2023
- Monitored surveillance cameras and alarm systems to detect and respond promptly to any suspicious activities or breaches
- Conducted thorough security screenings of individuals and their belongings to ensure compliance with safety protocols
- Collaborated with law enforcement agencies during investigations, providing valuable information and assistance as needed
- Implemented strict access control measures, verifying identification credentials and maintaining a secure environment at all times
- Performed regular patrols of assigned areas, identifying potential security risks and taking proactive measures to mitigate them
- Maintained accurate incident reports detailing any security-related issues or incidents that occurred during shifts
- Participated in ongoing training programs to stay updated on the latest security procedures, techniques, and technologies
- Collaborated with cross-functional teams to conduct risk assessments and develop strategies for enhancing overall site security
- Utilized advanced surveillance equipment such as CCTV systems or metal detectors to enhance threat detection capabilities
- Provided exceptional customer service by addressing inquiries from visitors while ensuring their safety within the premises
- Coordinated with external vendors for maintenance checks on security equipment, ensuring optimal functionality at all times
- Conducted periodic inspections of physical barriers like fences or gates, reporting any damages or vulnerabilities for prompt repairs
- Investigated suspicious activities using analytical skills combined with knowledge of industry best practices
Police Officer
St. Louis Metropolitan Police Department
St. Louis
05.2001 - 10.2010
- Patrolled assigned areas to maintain public safety and enforce laws, responding promptly to emergency situations
- Conducted thorough investigations of crimes, accidents, and incidents, gathering evidence and interviewing witnesses
- Issued citations and warnings for traffic violations, ensuring compliance with traffic laws and regulations
- Responded to calls for assistance from the public, providing aid in various situations such as accidents or medical emergencies
- Apprehended suspects involved in criminal activities using appropriate force when necessary
- Testified in court proceedings as a witness or presenting evidence gathered during investigations
- Collaborated with other law enforcement agencies on joint operations to combat crime within the jurisdiction
- Maintained accurate records of daily activities, including incident reports, arrests made, and property seized
- Provided guidance and support to junior officers by sharing knowledge of best practices in law enforcement procedures
- Participated in community outreach programs aimed at building positive relationships between police department and residents
- Enforced local ordinances related to noise control, animal control, parking violations, etc.
- Assisted with crowd control during large events or protests to ensure public safety was maintained
- Developed strong rapport with community members through regular patrols and engagement initiatives
- Served as a field training officer (FTO), mentoring new recruits on proper protocols and procedures
- Utilized advanced surveillance equipment to monitor suspicious activities within the assigned area
- Coordinated efforts with detectives and investigators on complex cases requiring specialized expertise
- Maintained proficiency in the use of firearms, defensive tactics, and emergency response procedures through regular training exercises
- Conducted safety inspections of public buildings to identify potential security vulnerabilities and recommend improvements
Education
Associate's Degree - Criminal Justice
St. Louis Metropolitan Police Academy
St. Louis, MO 05.2003 - 12.2003
Bachelor's of Arts Degree - English Literature & Creative Writing
University of Missouri-St Louis
St. Louis, MO 09.1999 - 05.2001
General Studies - English Literature & Creative Writing
Knox College
Galesburg, IL 09.1996 - 06.1998
Skills
- Lead Generation Software
- Multi-Line Phone Systems
- Municipal Permitting and Inspections
- Multitasking
- Leadership
- Training
Report writing
Process improvement
Customer service
Microsoft Office, Google workspace, clerical some accounting, data entry sales Strong communication skills inventory management supply management staff liaison to president recordkeeping payroll, security, organizational skills, negotiation, writing conflict management analysis databases attention to detail recordkeeping law-enforcement research appointment scheduling Vander management mentoring communication skills fact, checking client relationship development relationship development, dispatching productivity operations written communication
- Contracts
- Leins
- Estimating
- Training & development
- Report writing
- Facilities management
- Process improvement
- Customer service
- Private Security
- Interviewing
- Customer Relationship Management
- Microsoft Office
- Inventory Control
- Human Resources
- Protocol and Procedure Drafting
- Staff Supervision
- Google Workspace
- Quick Books
- Open, clear communicater
- Interpersonal skills
- Corporate Security
- Organization
- Negotiation
- Editing / Proofreading
- Writing
- Conflict Management
- Sales
- Analysis
- Office management
- Research
- Attention to detail
- Law Enforcement
- Microsoft Office
- Appointment scheduling
- Bookkeeping
- Facilities maintenance
- Fact Checking
- Client relationship development
- Dispatching
- Productivity & Efficiency
- Clerical / Administrative / Secretarial
- Written and Oral Communication
Groups
05/01/97 - 05/01/98
Knox College
Dean of Students Search Committee
Resident Advisory Staff
Crisis Management Team
Timeline
Office Administrator
Electrical Contractor
08.2024 - 12.2024
Office Manager
220 Exteriors & Interiors
08.2023 - 03.2024
Self-Employed / Independent Contractor
Amazon Flex
03.2022 - Current
Corporate Security Specialist
Spire Energy via Hudson Services
03.2021 - 03.2023
Associate's Degree - Criminal Justice
St. Louis Metropolitan Police Academy
05.2003 - 12.2003
Police Officer
St. Louis Metropolitan Police Department
05.2001 - 10.2010
Bachelor's of Arts Degree - English Literature & Creative Writing
University of Missouri-St Louis
09.1999 - 05.2001
General Studies - English Literature & Creative Writing
Knox College
09.1996 - 06.1998