BRIANNA WAGGONER
St Louis,MO
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Live Chat Agent
Reynolds and Reynolds
01.2024 - Current
- Responded to 3 customer inquiries simultaneously and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
NANNY
Self-Employed
11.2023 - 11.2024
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Fostered creativity through art projects, music appreciation, and imaginative play designed to stimulate young minds.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
INDEPENDENT SALES CONSULTANT
Paparazzi Accessories
01.2020 - 12.2023
- Drove sales growth through personalized customer engagement, optimizing product presentations for diverse clientele and consistently exceeding monthly targets
- Pioneered creative marketing strategies on social media platforms, resulting in expanded customer base and increased brand visibility in local markets
- Leveraged social media platforms to implement creative marketing strategies, significantly expanding customer base and enhancing brand visibility
ADMISSIONS OUTREACH COORDINATOR
Martinsburg College
07.2023 - 12.2023
- Spearheaded outreach initiatives, fostering connections with prospective students and boosting enrollment rates at Martinsburg College
- Implemented data-driven strategies to optimize admissions processes, resulting in improved conversion rates and student satisfaction
- Pioneered data-driven strategies to refine admissions procedures, resulting in higher conversion rates
- Developed creative outreach methods to attract diverse student populations
CHAT SUPPORT REPRESENTATIVE
Foundever
01.2023 - 07.2023
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Utilized CRM systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
- Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
- Responded to customer requests 3 at a time, offering excellent support and tailored recommendations to address needs.
Education
B.S. - Criminal Justice, Psychology
Missouri Baptist University
St Louis, MO08-2028
Skills
- Customer Relationship Management
- Social Media Marketing
- Critical Thinking
- Computer Literacy
- Time Management
- Attention to detail
- Leadership
- Problem-Solving
- Sensitivity Training
- Adaptability
Timeline
Live Chat Agent
Reynolds and Reynolds
01.2024 - Current
NANNY
Self-Employed
11.2023 - 11.2024
ADMISSIONS OUTREACH COORDINATOR
Martinsburg College
07.2023 - 12.2023
CHAT SUPPORT REPRESENTATIVE
Foundever
01.2023 - 07.2023
INDEPENDENT SALES CONSULTANT
Paparazzi Accessories
01.2020 - 12.2023
B.S. - Criminal Justice, Psychology
Missouri Baptist University
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