Brianna Ridle
St Louis
Summary
Hardworking and passionate job seeker with strong organizational skills. Eager for advancement and opportunity for growth. Detail-oriented team player and willing to help achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
Bartolino's Osteria
08.2022 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.
- Upheld strict cleanliness standards, adhering to food safety guidelines and maintaining an immaculate dining area.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Managed reservations efficiently, optimizing seating arrangements for maximum capacity utilization during peak times.
- Contributed to team effort by assisting colleagues when needed, displaying strong teamwork abilities within the server community.
Head Server
Joey B's
05.2017 - 12.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Held daily meetings with servers on each shift to discuss specials and driving sales of key items.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Cashier
Firehouse Subs
05.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Learned duties for various positions and provided backup at key times.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Radiologic Technology
Saint Louis Community College
St Louis, MOHigh School Diploma -
Mehlville High School
St Louis, MO05.2019
Skills
- POS system operations
- Strong Communication Skills
- Detail Oriented
- Exceptional customer service
- Relationship Building
- Team Leadership
- Specials Promotion and Upselling
- Warm and Friendly
- Order Management
- Hospitality service expertise
- High Energy and Stamina
- Team Player
- Reliable and Responsible
- Cleaning and sanitizing
Timeline
Fine Dining Server
Bartolino's Osteria
08.2022 - Current
Head Server
Joey B's
05.2017 - 12.2022
Cashier
Firehouse Subs
05.2016 - 05.2017
Radiologic Technology
Saint Louis Community College
High School Diploma -
Mehlville High School
Similar Profiles
Hailey OttomeyerHailey Ottomeyer
Server, Barback, and Busser at Bartolino's southServer, Barback, and Busser at Bartolino's south
Juan GarretonJuan Garreton
Lead Prep Cook at Osteria MozzaLead Prep Cook at Osteria Mozza
Brandon WhitleyBrandon Whitley
Sommelier at Massara Osteria CampaniaSommelier at Massara Osteria Campania