Brianna Petty
Columbia
Summary
Well-versed Patient Service Representative with background in facilitating effective patient care through diligent coordination. Demonstrated strengths include great communication skills, and the ability to manage high-volume workflows in fast-paced healthcare environments. Past experience has shown capability in improving patient satisfaction levels, contributing significantly to team efficiency and fostering positive relationships between patients and medical staff.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
MU Health Care
Columbia
10.2023 - Current
- Maintained accurate records of services rendered during each visit or procedure.
- Ensured cleanliness and organization of reception area for optimal patient experience.
- Adhered to HIPAA regulations while managing confidential patient information.
- Registered and checked in patients, verifying information for seamless appointment flow.
- Collected payments via cash, check, or credit card, completing daily deposits for financial accuracy.
- Responded to registration phone and email inquiries, delivering prompt resolutions to patient concerns.
- Escorted patients to appointments, providing necessary assistance along the way.
- Verified accuracy of patient records to ensure compliance with healthcare standards.
Cashier
JCPenney
Columbia
08.2022 - 09.2023
- Delivered exceptional customer service while promoting loyalty programs to drive sales growth.
- Maintained compliance with company security protocols for managing cash transactions.
- Ensured cleanliness of checkout area, including registers, countertops, and floors.
- Conducted price checks for special orders and discounts upon customer request.
- Balanced daily transactions accurately using computerized point-of-sale systems.
- Operated cash register efficiently, processing various payment methods including cash and credit cards.
- Trained new team members in cash handling, stock management, and customer service practices.
- Performed other duties as assigned by management.
Cashier
Pepperoni's
Pearland
04.2020 - 06.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Ensured restaurant cleanliness to maintain a welcoming environment.
- Completed end-of-day procedures to close the restaurant, maintaining security and operational standards.
Education
High School Diploma -
Hickman High School
Columbia05-2022
Skills
- HIPAA compliance
- Electronic health records
- Payment processing
- Customer service
- Data entry
- Attention to detail
- Phone etiquette
- Team collaboration
Certification
- CPI Nonviolent Crisis Intervention
References
References available upon request.
Timeline
Patient Service Representative
MU Health Care
10.2023 - Current
Cashier
JCPenney
08.2022 - 09.2023
Cashier
Pepperoni's
04.2020 - 06.2021
High School Diploma -
Hickman High School
Similar Profiles
AMANDA RAMSEYAMANDA RAMSEY
Interim Administrative Laboratory Director at MU Health CareInterim Administrative Laboratory Director at MU Health Care
Ashley PerryAshley Perry
Director, Surgical Services at MU Health CareDirector, Surgical Services at MU Health Care
Richard SappRichard Sapp
Patient Access Specialist at MU Health CarePatient Access Specialist at MU Health Care
Christabell BondChristabell Bond
Lead Bartender at ApplebeesLead Bartender at Applebees
Josalena AlvesJosalena Alves
Customer Experience Specialist at Balfour Beatty CommunitiesCustomer Experience Specialist at Balfour Beatty Communities