
Detail-oriented professional with extensive call center experience. Known for reliability and ability to thrive under pressure. Ready to apply strong communication skills to improve customer interactions and foster team collaboration.
- Handling high volume incoming calls promptly & professionally.
- Identifying & prioritizing urgent/escalated issues, ensuring a prompt resolution
- Accurately documenting customer transactions/interactions
- Follow call center guidelines, procedures and scripts to ensure consistency and quality of service
- Delivering exceptional service by assisting customers with placing orders, processing payments and transactions
- Utilize company tools and resources to troubleshoot and resolve technical issues.
- Used de-escalating techniques to remain composed during challenging interactions.
- Show understanding and deliver information clearly and politely to build rapport.
- Actively listening to analyze common technical issues related to internet and phone.