Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Briana Wade

St Louis

Summary

Detail-oriented professional with extensive call center experience. Known for reliability and ability to thrive under pressure. Ready to apply strong communication skills to improve customer interactions and foster team collaboration.

Overview

8
8
years of professional experience

Work History

Consumer Care Representative

Caleres
05.2022 - Current

- Handling high volume incoming calls promptly & professionally.
- Identifying & prioritizing urgent/escalated issues, ensuring a prompt resolution
- Accurately documenting customer transactions/interactions
- Follow call center guidelines, procedures and scripts to ensure consistency and quality of service
- Delivering exceptional service by assisting customers with placing orders, processing payments and transactions

Customer Service Representative

Spectrum
04.2018 - 04.2022

- Utilize company tools and resources to troubleshoot and resolve technical issues.
- Used de-escalating techniques to remain composed during challenging interactions.
- Show understanding and deliver information clearly and politely to build rapport.
- Actively listening to analyze common technical issues related to internet and phone.

Education

High School Diploma -

Sumner High School
St Louis, MO
05-2016

Skills

  • Complaint handling
  • Call center experience
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Reliability

Languages

English

Timeline

Consumer Care Representative

Caleres
05.2022 - Current

Customer Service Representative

Spectrum
04.2018 - 04.2022

High School Diploma -

Sumner High School
Briana Wade