Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Briana Hoffmann-Collins

Saint Louis,MO

Summary

I am very compassionate and adaptable in caregiving with a strong work ethic, experienced in enhancing quality of life for the elderly. I have success in customer service, resolving conflicts with empathy and improving customer loyalty. Effective communication, ensuring a safe and supportive environment for all. Experienced with sorting, loading, and unloading packages in fast-paced environment. Utilizes efficient handling techniques to ensure accurate and timely deliveries. Maintaining high physical endurance and attention to detail. Also, with me playing the sport of basketball, I am able to maintain physical fitness and execute game strategies. Utilizing strong teamwork and communication skills to enhance team performance. Quick decision-making and adaptability under pressure. Overall, very friendly person, willing to work and listen with a bubbly personality that everyone loves!

Overview

3
3
years of professional experience

Work History

Personal In-Home Caregiver

N/A
07.2022 - 06.2025
  • Assist my grandmother with activities of daily living, promoting independence and quality of life.
  • Clean house, run errands, manage laundry, and complete weekly grocery shopping.
  • Assist with dressing guidance, grooming, meal preparation, and medication reminders.
  • Perform light housekeeping duties to maintain cleanliness standards
  • Assist my grandmother to try to walk with her prosthetic due to the loss of her leg recently.
  • Daily mental health talks

Package Handler

Amazon
03.2024 - 03.2025
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Improved communication skills because of the diversity of the company.
  • Handled over 500 packages

Customer Service Representative

Walmart
07.2022 - 10.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Helped over 200 customers satisfy their needs during my work time there.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma -

Vashon High School
Saint Louis,MO
05.2023

Skills

  • Emotional support
  • Compassionate caregiving
  • Heavy lifting
  • Motivated
  • Hardworking
  • Cash handling
  • Strong work ethic
  • Customer engagement
  • Cleanliness standards
  • Multitasking and organization
  • Calm demeanor
  • Team player
  • Warm and friendly
  • High energy and stamina
  • Problem-solving

Accomplishments

    Won state in 2023 for basketball. We made history by being the first girls basketball team to win since the school first originally opened!

Languages

English

Timeline

Package Handler

Amazon
03.2024 - 03.2025

Personal In-Home Caregiver

N/A
07.2022 - 06.2025

Customer Service Representative

Walmart
07.2022 - 10.2023

High School Diploma -

Vashon High School

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Briana Hoffmann-Collins