Briana Dickson
St. Charles,Missouri
Summary
I am a hard working professional with 9 years plus experience and a proven knowledge of branch operations, conflicts resolutions, customer relations, and accounts receivable/payable. Aiming to obtain a responsible and challenging position with a progressive company where my talents and abilities will have valuable application and utilization of my opportunity for advancement of the firm.
Overview
11
11
years of professional experience
Work History
Customer Relations Manager
Napleton Hyundai
01.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Collections Representative
Southeast Toyota Finance
01.2022 - 08.2022
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Handled 50-150 outbound and inbound calls daily with goal of collecting owed debt.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Clerk
United States Postal Services
11.2019 - 01.2022
- Weight letters and parcels: compute mailing costs on type, weights, and affix correct postage
- Sorting and preparing mail for distribution, and hand sorting letters
- Feed mail into postage canceling devices or hand stamp mail to cancel postage
Collections Representative
US Bank
06.2018 - 10.2019
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations
- Record information about financial status of customers and status of collections efforts
- Received payments and post amounts paid to customer accounts
Cashier
Schnucks
01.2017 - 12.2017
- Cash register operator, proficient in cash, credit/debit, and personal check transactions
- Superior customer service
- Understood and followed company policies
Technical Support Collections
Convergys Corporation
08.2016 - 12.2017
- Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
- Prepared complete and accurate work and update customers file
Account Representative/Collector
GC Services
07.2014 - 08.2016
- Collected assigned monthly budget as applicable
- Documented all collections activity in a concise and accurate manner
- Corrected deficiencies and oversights during quality assurance reviews or as outlined by the Unit Manager, Assistant Manager and/or Manager
Education
High School Diploma -
Ritenour High School
Overland, MO01.2014
Skills
- Proficient in all aspects of Microsoft and Adobe
- Multitasking
- Able to type 95 WPM
- Strong work ethic
- Quality assurance
- Business operations
- Attention to detail
- Customer development planning
- Customer service
- Problem-solving
- Strategic thinking
- Decision-making
Timeline
Customer Relations Manager
Napleton Hyundai
01.2023 - Current
Collections Representative
Southeast Toyota Finance
01.2022 - 08.2022
Clerk
United States Postal Services
11.2019 - 01.2022
Collections Representative
US Bank
06.2018 - 10.2019
Cashier
Schnucks
01.2017 - 12.2017
Technical Support Collections
Convergys Corporation
08.2016 - 12.2017
Account Representative/Collector
GC Services
07.2014 - 08.2016
High School Diploma -
Ritenour High School
Similar Profiles
Noah OliverNoah Oliver
Sales Associate at Napleton Hyundai of CarmelSales Associate at Napleton Hyundai of Carmel
Hayley BrownHayley Brown
Warranty Administrator at Napleton Hyundai | GenesisWarranty Administrator at Napleton Hyundai | Genesis
Jeff JohnsonJeff Johnson
General Manager at Napleton AcuraGeneral Manager at Napleton Acura