Brian Swon
Liberty
Summary
Accomplished Store Manager and Operations Professional offering extensive experience leading retail administration for a renowned retailer with a global presence. Proficient at: assessing practices, identifying gaps, and integrating solutions to drive performance. Adept at: reviewing compliance standards, adopting requirements, and ensuring alignment with federal, state, and local guidelines. Excel at: time management, organization, prioritization, and cross-functional collaboration. A leader with the ability to coalesce teams, propel initiatives, and capture short and long-term objectives.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Store Manager
Home Depot
Merriam
01.2022 - Current
- Deliver exemplary leadership directing daily operations of a high-volume location.
- Engage with senior leadership and departmental supervisors to define goals, and motivate team members to achieve predetermined objectives.
- Ensure a positive associate and customer experience with every visit to the store.
- Always adhere to corporate standards and regulations.
- Lead by example and inspire team to embrace every new opportunity, defend the customer base and capture increased market share.
- Review sales data to determine future customer and inventory needs.
- Replenish shelves, straighten displays, and always ensure a presentable store appearance for customers.
- Maintain environmental management and sustainability programs for recycling, conservation, and waste.
- Confer with district management regarding goals, programs, and initiatives integrated at the store level.
- Instill and uphold Customer Service Culture within the store and district that fosters retention, relationships, and loyalty, positioning the company for increased growth opportunities.
- Assumes overall responsibility for store P&L/budget, safety, sales, and personnel.
Store Manager
Lowe's Companies, Inc.
Roeland Park
01.2020 - 01.2022
- Successfully led daily operations on behalf of a big-box retail store generating S5OM annually.
- Expanded sales from S35M to north of S5OM realizing close to a 40% increase in revenue.
- Elevated store engagement by 20 points YOY.
- Captured 37% transactional margin, pacing well ahead of desired target.
- Guide the top and bottom-line sales profitability.
- Accountable for the development and training of over 200 employees.
- Overhauled training practices with the goal of augmenting team member performance throughout the store.
- Preside over all departments, define objectives, and delegate tasks.
- Confer with department managers to solve operational challenges.
- Engage with district management to integrate initiatives at the retail level.
- Assess employee performance and select those with leadership potential for further training.
- Oversee receiving and inventory processes.
- Maintain expansive knowledge of products, pricing, and functionality of items throughout the store.
- Merchandise the store in accordance with organizational policies.
- Always maintain safety standards and regulatory compliance.
- Implemented processes to reduce shrink which resulted in 100 BPS shrink reduction.
District Asset Protection Operations Manager
Lowe's Companies, Inc.
Kansas City
01.2011 - 01.2020
- Elevated to the district level and monitored employee productivity, asset protection, and performance at 16 locations.
- Streamlined operations, eliminated redundancy, and integrated processes to reduce shrinkage.
- Oversaw inventory, managed stock, and ensured products met projected sales.
- Led investigations regarding employee behavior, compiled facts, and presented findings to management.
- Handled detailed investigations for high priority cases or concerns.
- Directed upwards of 23 team members conducting lower-level investigations at the retail level.
- Demonstrated the ability to guide investigations at various stages of completion simultaneously.
- Exhibited the ability to lead special initiatives from inception to completion with minimal supervision.
- Conducted internal interviewing classes teaching Wicklander methods.
- Demonstrated the ability to execute responsibilities while completing extensive travel in a hybrid role.
- Implemented practices to ensure OSHA compliance and passed regulation inspections.
Operations & Safety Manager
Lowe's Companies, Inc.
Saint Louis
01.2008 - 01.2011
- Led P&L accountability by following cash control and security procedures.
- Integrated improved processes to monitor inventory and reduce shrink.
- Crafted employee schedules to meet consumer demand while adhering to labor regulations.
- Trained and mentored staff on effective lead generation and prospecting strategies.
- Adhered to OSHA compliance and passed regulation audits.
- Crafted comprehensive safety practice guidelines for production employees.
Education
Bachelor of Science - Business Administration
Lindenwood University
Saint Charles, MOSkills
- Financial Administration
- Budget Development
- Expenditure Tracking
- Pricing & Cost Control
- Shrink Reduction
- Resource Allocation
- Safety Compliance
- OSHA Regulations
- Risk Mitigation
- Program Development
- Process Improvements
- Strategic Initiatives
- Investigations
- HR Practices
- Recruitment & Retention
- Staff Training & Mentorship
- Team Building
- Analytical Mindset
- Complex Problem Solving
- Stakeholder Engagement
- Agile Methods
- Lean Principles
- Attention to Detail
- Active Listening
Certification
- Wicklander, Zulawski Interview & Interrogation
- LPC Certification
- Lean Six Sigma Yellow Belt
Awards
- Store Manager of the Year Nominee, 2021
- Divisional Rookie of the Year 2012
- Investigator of the Year, 2017, 2018, and 2019
- 2x 365 Year Celebrations at 2 Store Locations
Timeline
Store Manager
Home Depot
01.2022 - Current
Store Manager
Lowe's Companies, Inc.
01.2020 - 01.2022
District Asset Protection Operations Manager
Lowe's Companies, Inc.
01.2011 - 01.2020
Operations & Safety Manager
Lowe's Companies, Inc.
01.2008 - 01.2011
Bachelor of Science - Business Administration
Lindenwood University