BRIAN REED
Lee's Summit
Summary
Information Technology Specialist and Army Veteran leveraging 3+ years of experience in system administration, network configuration troubleshooting, and administrative IT support. Adept at implementing advanced information security controls and addressing complex technical challenges to reduce system vulnerabilities and ensure compliance with federal cybersecurity standards. Proven ability to manage risk to safeguard assets exceeding $100K, consistently delivering results that surpassed senior leadership expectations. Known for adaptability, forward-thinking solutions, and a proactive approach to securing and optimizing IT infrastructures. Holds an active Secret Security Clearance.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Enterprise Service Desk Analyst
Zachery Piper Solutions
05.2025 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Information Technician Specialist
United States Army
2021 - 2025
- Conducted maintenance and installation of complex IT networks and computer systems across secure, critical environments, ensuring optimal system performance and continuity of operations supporting 1K personnel.
- Executed advanced network administration tasks, including configuring routers, and switches, and managing LAN resources, to maintain seamless connectivity and support organizational objectives.
- Implemented rigorous cybersecurity measures, enhancing data confidentiality, integrity, and availability while safeguarding against unauthorized access in compliance with organizational protocols.
- Directed incident response and problem resolution for IT operations, ensuring prompt issue resolution, secure system access, and continuous system availability.
- Maintained a diverse inventory of over $100K in mission-critical IT equipment, including servers, networking hardware, and communication systems, ensuring 99.9% operational readiness.
- Diagnosed and resolved complex software issues across 200+ military workstations and servers, reducing system downtime by 40% and maintaining critical operational readiness for classified communications.
- Various Locations
- Established IT policies and procedures to ensure consistency in service delivery standards across the organization.
- Streamlined IT support processes for increased end-user satisfaction and faster issue resolution.
- Delivered engaging presentations using multimedia tools to reinforce key concepts and facilitate learning.
- Streamlined the IT training process by creating user-friendly documentation and reference guides for participants'' ongoing use.
- Developed customized training materials tailored to client-specific IT systems and processes.
- Facilitated group exercises to promote collaboration, critical thinking, and problem-solving skills among participants.
Education
Associate of Science - Information Technology
Full Sail University
Winter Park, FL05-2026
Skills
- Software: Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Cloud Platform: Docs, Sheets, Slides
- Remote technical support
- Incident management
- Network troubleshooting
- Client relationship management
- Hardware troubleshooting
- Software support
- System administration
- Escalation management
- Asset management
- Ticketing systems
Certification
CompTIA Security+ | CompTIA
OVERVIEW OF KEY ATTRIBUTIONS
- Technical Support: Provided troubleshooting and support for diverse IT systems, resolving 95% of complex technical issues within timeframes and minimizing operational disruptions in high-pressure environments.
- Cybersecurity: Implemented network security protocols and conducted regular vulnerability assessments to protect against cyber threats and safeguard sensitive military data.
- System Administration: Installed, operated, and maintained mission-critical computer systems and IT networks, ensuring 99.9% uptime for classified and unclassified communication infrastructures supporting personnel.
Section name
- Information Assurance
- Analytical Thinking
- Network Security
- Troubleshooting | Repairs
- Technical Support
- Process Improvement
- Equipment Management
- Team Collaboration
- Remote Access Management
Timeline
Enterprise Service Desk Analyst
Zachery Piper Solutions
05.2025 - Current
Information Technician Specialist
United States Army
2021 - 2025
Associate of Science - Information Technology
Full Sail University
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