Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Peyton

St. Louis

Summary

Motivated Engineering Manager with 10+ years of experience in IT networking with a focus on hospitality and large public venues. Proven track record of providing excellent customer satisfaction and leading teams to success. Skilled in multiple network technologies including switching, routing, wireless troubleshooting/design, and network security. Strong commitment to making those around me more proficient and engaged in their roles. A problem-solver and a good listener, ready to bring my leadership skills and expertise to drive success at a new organization.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Manager

Deep Blue Communications a Comcast Company
07.2021 - Current
  • Manage a tier 4 advanced engineering team that handles both internal and external escalations
  • Led the company's program for introducing new products and technologies from new and existing equipment vendors
  • Maintained relationships with account and technical teams for multiple equipment manufacturers
  • Oversaw complex deployments for multiple campus environments and large public venues
  • Interview and make hiring decisions for new candidates
  • Participate in the company’s deal review board to evaluate new complex opportunities outside of normal business practices or over $1 million in total contract value
  • Represented the Engineering Team on weekly calls with multiple strategic customers.

Manager

Windstream Enterprise
06.2019 - 07.2021
  • Manage a large team with multiple roles ranging from frontline network operations center technicians to senior network engineers
  • Responsible for all hiring decisions related to team including reviewing resumes, interviewing, and salary negotiation
  • Frequently work with sales team and product marketing to review proposals for potential new customers
  • Participate in weekly calls with major customers to review support concerns or upcoming installations/ projects
  • Conduct monthly check-ins with direct reports to progress on yearly goals and initiatives.

Network Analyst

Windstream Enterprise
11.2015 - 06.2019
  • Tier 2 team lead for the level 1 Managed LAN/WAN Network Operations Center
  • Assist in developing/ installing new and existing processes/ procedures for the Network Operations Center
  • Escalation point for customers for outages and Move Add Change (MAC) requests
  • Participate in weekly/ monthly calls with various customers to go over specific support concerns, and update customer troubleshooting/ notification process.

IT Contractor

Levi Ray and Shoup, Charter Communications SOC
03.2015 - 11.2015
  • Tier III
  • Worked with in to troubleshoot and repair breaks in WAN connectivity
  • Handled change requests to create and deploy firewall rules throughout the enterprise network to maintain a secure and operational network
  • Served as an incident management escalation point responsible for coordinating troubleshooting bridges across multiple development teams and making sure internal updates were sent out across all levels of the organization.

Specialist II

Windstream Enterprise
05.2011 - 03.2015
  • Responsible for onboarding new hospitality and mid-market enterprise customers for day two support
  • Participate and lead weekly calls with the project management team to ensure all projects are running as planned
  • Responsible for completing root cause analysis on all severity one and two issues
  • Serve as an escalation point for other team members on complex networking issues
  • Sensitivity: Internal

Education

No Degree - Business Administration

University of Missouri St. Louis
St. Louis Missouri

Skills

  • Proficient with the following equipment/manufacturers
  • Cisco Switches/ Routers
  • Cisco Meraki MX, MR, MS, MV equipment
  • Ruckus Networks Switches, Wireless Controllers, and Access Points
  • Aruba Switches, Wireless Controllers, and Access Points
  • Cisco Catalyst Switches, Wireless Controllers, and Access Points
  • Juniper Networks
  • Fortinet FortiGate Firewalls
  • Performance Management
  • Strategic Planning
  • Expense Tracking
  • Workforce Management
  • Staff Development
  • Team Leadership

Certification

Ekahau ECSE Design

Cisco Meraki Solutions Specialist

Timeline

Manager

Deep Blue Communications a Comcast Company
07.2021 - Current

Manager

Windstream Enterprise
06.2019 - 07.2021

Network Analyst

Windstream Enterprise
11.2015 - 06.2019

IT Contractor

Levi Ray and Shoup, Charter Communications SOC
03.2015 - 11.2015

Specialist II

Windstream Enterprise
05.2011 - 03.2015

No Degree - Business Administration

University of Missouri St. Louis

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Brian Peyton