Brian Garcia
Kansas City
Summary
Detail-oriented Project Coordinator with expertise in customer service, equipment coordination, and service operations. Adept at managing installations, troubleshooting service issues, and facilitating asset deployment to meet customer expectations. Skilled in CRM tools, database management (QuickBase), and stakeholder communication, ensuring seamless project execution and operational efficiency. Bilingual in Spanish and English, providing effective support in diverse business environments.
Overview
5
5
years of professional experience
Work History
Bartender
SidePockets
08.2023 - Current
- Managed vendor relationships, overseeing equipment procurement, installations, and service requests
- Scheduled and coordinated staff and vendor deliveries, ensuring operational efficiency and customer satisfaction
- Led financial operations, budgeting, and expense tracking to maintain profitability
- Implemented CRM tools and reporting systems to monitor order accuracy and service efficiency
Project Coordinator
Interior Logic Group
06.2023 - Current
- Serve as a primary contact for clients, ensuring seamless coordination of installations, service requests, and asset tracking
- Provide project stakeholders with regular updates to address operational issues and improve service performance
- Act as a single point of contact for new openings, remodels, relocations, and closures
- Track and monitor project activities using CRM tools and service databases (QuickBase, internal company systems) to optimize efficiency
- Schedule installations, service calls, and equipment replacements, working with supplier networks to meet client expectations
- Research and resolve service issues to expedite orders, installations, and customer needs
Key Holder
Summit Grill
01.2020 - 10.2023
- Provided customer service and issue resolution, troubleshooting service issues and ensuring smooth daily operations
- Managed equipment and inventory orders using internal ordering systems
- Developed standard operating procedures (SOPs) to improve consistency, service quality, and efficiency
Education
Associate’s Degree - Communications
MCC KC
Kansas City, MOSkills
- Customer Relationship Management (CRM)
- Service Coordination
- Project Scheduling
- Installation Scheduling
- Equipment Processing
- Order Processing
- Stakeholder Communication
- Vendor Communication
- Database Management
- Issue Resolution
- Troubleshooting
- Customer service
- Highly reliable
- Team player attitude
- Strong multitasking
Timeline
Bartender
SidePockets
08.2023 - Current
Project Coordinator
Interior Logic Group
06.2023 - Current
Key Holder
Summit Grill
01.2020 - 10.2023
Associate’s Degree - Communications
MCC KC
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