Briahna Rose
Saint Louis
Summary
Dynamic Shift Manager at Arby's with a proven track record in enhancing customer satisfaction and team performance. Skilled in employee training and problem-solving, I successfully implemented efficiency improvements that reduced wait times. Committed to fostering a collaborative environment, I excel in relationship building and staff development, ensuring operational excellence.
Overview
6
6
years of professional experience
Work History
Shift Manager
Arbys
St. Louis
05.2020 - Current
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Coordinated shift schedules to optimize staff performance and coverage.
- Trained new employees on company policies, procedures, and best practices.
- Implemented efficiency improvements in food preparation processes, reducing wait times.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Conducted performance evaluations, providing feedback for employee development initiatives.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
GED -
DeSoto High School
De Soto, MO05.2020
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Energetic and enthusiastic
- Relationship building
- Training and mentoring
- Team development
- Quality assurance
- Staff development
- Team building
- Shift leadership
- Problem-solving
- Active listening
- Teamwork
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Problem-solving abilities
Timeline
Shift Manager
Arbys
05.2020 - Current
GED -
DeSoto High School