Brett Hartley
Springfield
Summary
Dedicated professional with strong skills in operations management and customer service. Successfully empowered teams to achieve performance goals while ensuring seamless logistics operations and high service standards.
Overview
7
7
years of professional experience
Work History
Operations Manager
FedEx Ground Contracting
Strafford MO
03.2024 - 02.2026
- Managed daily operations to ensure seamless logistics processes.
- Managed route drivers and created schedules.
- Trained new staff on operational protocols and safety guidelines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in developing standard operating procedures to enhance efficiency.
- Monitored performance metrics to improve service quality and reduce delays.
Tire and Lube Technician
Big O Tires
Springfield MO
08.2023 - 03.2024
- Conducted tire rotations and replacements ensuring optimal vehicle performance.
- Performed routine oil changes and fluid checks to maintain customer vehicle safety and reliability.
- Utilized diagnostic equipment to identify mechanical issues, providing accurate recommendations for repairs.
- Assisted in training new technicians on best practices for tire service and lubrication tasks.
Operations Manager
FedEx Ground Contracting
Strafford, MO
08.2019 - 08.2023
- Managed daily operations to ensure seamless logistics processes.
- Managed route drivers and created schedules.
- Trained new staff on operational protocols and safety guidelines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Assisted in developing standard operating procedures to enhance efficiency.
- Monitored performance metrics to improve service quality and reduce delays.
Education
Cosmetology
Vatterott College
High School Diploma -
Bolivar High School
Bolivar MO05-2011
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Planning and implementation
- Staff training
- Staff management
Timeline
Operations Manager
FedEx Ground Contracting
03.2024 - 02.2026
Tire and Lube Technician
Big O Tires
08.2023 - 03.2024
Operations Manager
FedEx Ground Contracting
08.2019 - 08.2023
Cosmetology
Vatterott College
High School Diploma -
Bolivar High School