Brett Fuller
St Louis
Summary
Dedicated professional skilled in staff management and training. Known for enhancing team performance and optimizing guest experiences through exceptional organizational and communication skills.
Overview
15
15
years of professional experience
Work History
Guest Services Agent
Drury Inn & Suites
St. Louis, MO
04.2024 - Current
- Assisted guests with check-in and check-out processes, enhancing overall satisfaction.
- Resolved guest inquiries and issues promptly, ensuring a positive experience.
- Managed room reservations using property management system, optimizing occupancy rates.
- Collaborated with housekeeping staff to maintain cleanliness and readiness of guest rooms.
- Provided information on local attractions and services, improving guest engagement.
- Trained new team members on customer service protocols and operational procedures.
Warehouse Supervisor
Booksource
St Louis, MO
05.2016 - 10.2023
- Oversaw daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices for inventory management and equipment usage.
- Implemented process improvements resulting in enhanced productivity and reduced operational delays.
- Managed inventory control systems, ensuring accurate stock levels and timely order fulfillment.
- Led cross-functional teams to streamline project workflows and enhance communication.
- Developed project plans and timelines, ensuring alignment with organizational goals.
Packing and Shipping Clerk
The UPS Store Inc.
St Louis, MO
03.2014 - 05.2016
- Coordinated packaging and shipping processes to ensure timely delivery of customer orders.
- Operated packaging machinery to prepare items for shipment, adhering to safety protocols.
- Verified shipping documentation for accuracy, minimizing errors in order fulfillment.
- Trained new staff on packing procedures and shipping software, enhancing team efficiency.
- Resolved customer inquiries regarding shipping status, providing exceptional service and support.
General Merchandise Clerk
HyVee Foods
Columbia, MO
08.2011 - 07.2014
- Stocked and organized merchandise displays to enhance product visibility and customer experience.
- Assisted customers with inquiries, ensuring prompt and accurate service to improve satisfaction.
- Processed inventory shipments, maintaining accuracy in stock levels and documentation.
- Collaborated with team members to streamline restocking procedures, improving efficiency of operations.
- Pushed and stocked product in multiple departments and consistently met time targets.
Education
High School Diploma -
Rock Bridge High School
Columbia, MOSkills
- Listening skills
- Writing and verbal communication
- Problem-solving
- Warehouse organization
- Attention to detail
- Shipping and receiving operations
- Order picking and processing
- Staff management
Timeline
Guest Services Agent
Drury Inn & Suites
04.2024 - Current
Warehouse Supervisor
Booksource
05.2016 - 10.2023
Packing and Shipping Clerk
The UPS Store Inc.
03.2014 - 05.2016
General Merchandise Clerk
HyVee Foods
08.2011 - 07.2014
High School Diploma -
Rock Bridge High School