Brett Baker

• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
• Managed complex projects, ensuring timely completion within budget constraints.
• Increased employee retention rates through targeted training programs tailored to individual needs.
• Enhanced employee performance through comprehensive coaching and development programs.
• Fostered a positive work environment by promoting collaboration and open communication among team members.
• Spearheaded continuous improvement efforts that contributed significantly toward achieving strategic objectives.
• Improved overall company performance by identifying key metrics and analyzing data to drive decisionmaking.
• Boosted team productivity with effective communication strategies and regular progress meetings.
• Provided coaching and mentoring to employees.
• Built and maintained professional relationships with vendors and suppliers.
• Monitored inventory levels as well as invoicing to minimize shrink within the facility
• Reduced shrink in facility by .22 basis points after one year.
• Closely work with MAPM to ensure policies and procedures are met at all times.
• Coordinated cross-functional teams to achieve project objectives, maintaining clear lines of communication throughout the process.
• Implemented loss prevention strategies, significantly reducing instances of theft and merchandise damage.
• Managed a team of loss prevention associates, providing guidance, support, and performance evaluations.
• Maintained loss prevention standards by monitoring and observing customers on sales floor.
• Collaborated with cross-functional teams to develop and implement loss prevention policies and procedures.
• Spearheaded efforts in implementing loss prevention measures, resulting in reduced shrinkage rates.
• Monitored loss prevention efforts closely, contributing to a decrease in shrinkage rates over time.

• Monitored metrics within the facility to ensure quality customer service to each digital customer.
• Boosted personal shopper confidence through personalized training sessions and continuous feedback.
• Collaborated with other coaches and DOL to share best practices, techniques, and insights for overall program improvement.
• Managed practice schedules, ensuring efficient use of time and resources for optimum productivity.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Monitored and planned all features and sales floor for the grocery side of the store.
• Managed fresh areas of the facility including costs, WOSH, throwaways and donations.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Oversaw schedules with weekly schedule meetings with People Lead to ensure staffing was correct for the business need.
• Rotated merchandise and displays to feature new products and promotions.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

· Monitored metrics within the facility to ensure quality customer service to each digital customer.

· Boosted personal shopper confidence through personalized training sessions and continuous feedback.

· Collaborated with other coaches and DOL to share best practices, techniques, and insights for overall program improvement.

· Managed practice schedules, ensuring efficient use of time and resources for optimum productivity.

· Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

· Maximized performance by monitoring daily activities and mentoring team members.

· Cross-trained existing employees to maximize team agility and performance.

· Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Launched the digital space at store 80 from the ground up. Built the initial team and worked with home office for guidance in training during the surge of COVID.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Championed and led efforts to raise CX scores.
• Worked closely with Travis Spears and Ellen Deyoc to understand and deep dive into digital.
• Improved resolution time with effective problem-solving for customer complaints.
• Boosted team morale by consistently recognizing colleagues' contributions and achievements.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.

· Managed and motivated employees to be productive and engaged in work.

· Accomplished multiple tasks within established timeframes.

· Maintained professional, organized, and safe environment for employees and patrons.

· Monitored and planned all features and sales floor for the grocery side of the store.

· Managed fresh areas of the facility including costs, WOSH, throwaways and donations.

· Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

· Oversaw inventory management, optimizing stock levels, and reducing waste.

· Successfully managed budgets and allocated resources to maximize productivity and profitability.

· Assisted in organizing and overseeing assignments to drive operational excellence.

· Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

· Set aggressive targets for employees to drive company success and strengthen motivation.

· Oversaw schedules with weekly schedule meetings with People Lead to ensure staffing was correct for the business need.

· Rotated merchandise and displays to feature new products and promotions.

· Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

· Walked through store areas to identify and proactively resolve issues negatively impacting operations.

· Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

· Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
• Maximized retail floor space usage by designing visually appealing merchandise arrangements that drew in customers.
• Provided training to retail staff on proper merchandising techniques, enhancing overall store presentation quality.
• Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
• Enhanced store appearance by restocking shelves and maintaining cleanliness throughout the retail space.

• Streamlined auto care center operations by implementing efficient processes and procedures.
• Conducted regular facility audits to assess equipment condition, identifying necessary repairs or replacements to maintain a high level of service quality for customers.
• Managed a team of skilled technicians, providing training and support for continuous professional development.
• Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
• Established a strong rapport with local community organizations, participating in events as a business representative to raise awareness about available services at our auto care center location.
• Evaluated employee performance on an ongoing basis, identifying opportunities for growth and development while addressing any areas of concern promptly.
• Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
• Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
• Promoted a high-performance culture among staff members by setting clear expectations, regularly reviewing performance metrics, and offering constructive feedback.
• Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reported issues to higher management with great detail.
• Attended home office based ACC training in Bentonville and Chicago.