Breona Peck

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.
• Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
• Boosted revenue through upselling and cross-selling opportunities during customer interactions.
• Evaluated current customer retention strategies and recommended improvements.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Increased customer retention rates by developing and implementing effective loyalty strategies.
• Increased team productivity by providing training on best practices for retaining customers.
• Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
• Boosted customer loyalty with introduction of rewards program tailored to frequent users.
• Facilitated culture of continuous improvement by regularly reviewing retention strategies and metrics with team.

Answering Phone Calls,

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Resolved various issues and discrepancies for customers.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
• Maintained awareness of types of rooms available in different resort locations.
• Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Provided follow through on all calls with confirmations and dissemination of requested information.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

• Helped customers locate desired items and transfer oversized items to vehicles.
• Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
• Answered customer questions and provided detailed product information.
• Unloaded arriving product stock and moved to store display areas.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Greeted customers and directed to requested products.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Maintained effective team member communication.
• Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
• Performed inventory control, such as counting, and stocking merchandise.