Brent Miller
Kearney
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
21
21
years of professional experience
Work History
General Manager
Fries Ag & Turf
Kearney, MO
03.2018 - Current
- Oversaw daily operations to ensure efficient store performance and customer satisfaction.
- Managed inventory levels, implementing strategies to minimize stock shortages and excess.
- Trained and mentored staff on product knowledge, sales techniques, and customer service standards.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed and implemented performance metrics to monitor departmental productivity and quality standards.
- Worked with sales team on Trade in's
- Sold 2.5 million in gross sales
Store Lead
Heritage Tractor
Platte City, MO
03.2013 - 03.2018
- Supervised daily store operations and ensured adherence to safety protocols.
- Trained and mentored staff on customer service best practices and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed promotional displays to enhance product visibility and drive sales performance.
- Outside sales sold 3.5 to 4 million gross sales annually
Parts Counter Sales Person
Fries Lawn & Leisure
Kearney, MO
04.2005 - 03.2013
- Provided expert advice on parts selection to enhance customer satisfaction and loyalty.
- Managed inventory levels to ensure availability of critical lawn and leisure equipment parts.
- Processed customer orders efficiently using point-of-sale systems to streamline transactions.
- Trained new staff on product knowledge and customer service best practices for improved team performance.
- 2007 moved to the newly acquired Gladstone Location to be the Parts Manger
- 2010 moved to the Platte City Location to be Store Lead
- Sold 3 million in gross sale annually
- Heritage Tractor bought dealership on 2013
Education
High School Diploma -
Kearney Highschool
Kearney, MOSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Worked in all phases of a dealership Parts, Service & Sales
- CRM
- Financing programs
- Multiple Business systems
Timeline
General Manager
Fries Ag & Turf
03.2018 - Current
Store Lead
Heritage Tractor
03.2013 - 03.2018
Parts Counter Sales Person
Fries Lawn & Leisure
04.2005 - 03.2013
High School Diploma -
Kearney Highschool