Brenna Rogers
Strafford
Summary
Office Manager with extensive experience in managing daily operations and streamlining administrative processes. Proven ability to multitask effectively while maintaining strong communication with team members and clients. Dedicated to enhancing customer satisfaction and meeting organizational goals.
Overview
15
15
years of professional experience
Work History
Office Manager
Integrity Roofing and Renovations, LLC
Kimberling City
09.2020 - 06.2025
- Executed data entry and customer invoicing using QuickBooks accounting software.
- Conducted monthly reconciliation of multiple accounts and collected overdue invoices.
- Assisted in planning company events and employee engagement activities.
- Oversaw daily deposits to ensure accurate financial tracking.
- Handled scheduling and managed the owner's calendar.
- I answered phone calls, responded to emails, and routed mail.
- I worked remotely and traveled to the home office once a week.
Executive Administrative Assistant
Christain County Public Administrator Office
Ozark
08.2015 - 09.2020
- Streamlined management of client documentation for Social Security and Medicare benefits.
- Conducted data entry, faxing, scanning, and filing to maintain organized records.
- Answered multi-line phone to address client inquiries and provide assistance.
- Organized files and maintained records according to compliance standards.
- Managed incoming and outgoing mail.
- Handled confidential information with discretion and integrity.
Business Owner
Downtown Marketplace
Ozark
02.2013 - 05.2015
- Operated floral, antique, and gift store, overseeing all business operations.
- Conducted market trips to Dallas for retail merchandise.
- Refurbished furniture and various items for resale.
- Created floral arrangements for customers.
- Managed office tasks including bookkeeping, taxes, deposits, and advertising.
- Determined pricing for products or services based on costs and competition.
Customer Account Specialist
Nixa City Utilities
Nixa
01.2010 - 01.2013
- Processed payments and maintained accurate customer account records.
- Assisted in resolving escalated customer complaints quickly and efficiently.
- Managed customer inquiries regarding utility services and billing processes.
- Assisted customers in setting up new accounts.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Education
High School Diploma -
Reeds Spring High School
Reeds Spring, MO05-1987
Skills
- Account reconciliation
- Client documentation
- Financial tracking
- Customer invoicing
- Mail handling
- Customer service
- Data entry
- Confidential information handling
Timeline
Office Manager
Integrity Roofing and Renovations, LLC
09.2020 - 06.2025
Executive Administrative Assistant
Christain County Public Administrator Office
08.2015 - 09.2020
Business Owner
Downtown Marketplace
02.2013 - 05.2015
Customer Account Specialist
Nixa City Utilities
01.2010 - 01.2013
High School Diploma -
Reeds Spring High School
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