Brendan J. Bugnitz
Eureka
Summary
Highly versatile professional with a proven track record of success in customer service, sales, management, project management, and hands-on blue-collar work. Skilled in fostering strong client relationships, driving revenue growth, and ensuring customer satisfaction through effective communication and problem-solving. Adept at leading teams, streamlining operations, and executing complex projects to achieve organizational goals.
Proficient in managing end-to-end project lifecycles, including planning, resource allocation, and delivery, while maintaining focus on quality and efficiency. Experienced in blue-collar industries, bringing a practical, hands-on approach to problem-solving and team leadership.
Recognized for adaptability, work ethic, and ability to bridge the gap between strategic management and operational execution. Thrives in fast-paced environments requiring a balance of leadership, collaboration, and technical expertise.
Overview
6
6
years of professional experience
Work History
Manager
Tidal Wave Wash Center
11.2023 - Current
- Staff Supervision and Training: Oversee/Hire a team of car wash attendants, ensuring they are properly trained on car wash procedures, safety protocols, and customer service standards
- Provide ongoing coaching and performance evaluations
- Customer Service Management: Address customer concerns, resolve complaints, and ensure a high level of customer satisfaction by providing exceptional service and maintaining a positive environment
- Operational Oversight: Manage day-to-day operations of the car wash, ensuring smooth execution of washing, drying, and detailing services
- Monitor workflow, staff performance, and service efficiency
- Inventory Management: Monitor inventory of cleaning supplies, chemicals, and equipment
- Place timely orders and manage stock levels to prevent shortages and ensure uninterrupted service
- Quality Control: Perform regular checks on vehicle washing, drying, and detailing services to ensure they meet the company's quality standards
- Implement corrective measures when necessary
- Scheduling and Staffing: Create and manage employee schedules, ensuring adequate staffing during peak hours
- Handle shift changes, time-off requests, and manage attendance
- Cash Handling and Financial Management: Oversee cash registers, process customer payments, balance cash drawers, and ensure accurate sales reporting
- Monitor daily and weekly financial transactions for discrepancies
- Health and Safety Compliance: Ensure the car wash operates in compliance with health and safety regulations, including proper use of chemicals, personal protective equipment (PPE), and safety protocols
- Maintain a safe work environment for employees and customers
- Equipment Maintenance: Oversee the maintenance, repair, and cleaning of car wash machinery and equipment
- Schedule regular servicing and inspections to prevent breakdowns and minimize downtime
- Facility Maintenance: Ensure the car wash facility is in good working condition, including the waiting area, restrooms, exterior grounds, and parking lot
- Conduct regular facility inspections and coordinate repairs or upgrades as needed
- Marketing and Promotion: Develop and implement marketing strategies to attract new customers and retain current ones
- Promote services through special offers, loyalty programs, and local partnerships
- Budgeting and Financial Upkeep: Assist in creating and managing the car wash budget
- Track revenue and expenses, analyze financial data, and identify areas for cost reduction or increased profitability
- Monitor utility costs, equipment repair expenses, and supply spending
- Reporting and Documentation: Maintain accurate and up-to-date records on sales, customer feedback, employee performance, inventory usage, and financial transactions
- Prepare reports for management on performance metrics
- Problem-Solving and Conflict Resolution: Quickly identify operational issues or customer complaints and resolve them efficiently
- Work with employees to address any challenges in the workplace and ensure continuous improvement
- Training and Development: Provide ongoing training and development opportunities for employees to improve skills, increase productivity, and prepare them for career advancement
- Encourage employee retention and growth through positive reinforcement
- Compliance and Regulatory Oversight: Ensure all car wash practices comply with local environmental, water usage, and waste disposal regulations
- Manage permits and ensure adherence to local business laws
Service Advisor
Clement Auto Service Center
07.2023 - 09.2023
- Work with customers to ensure I meet and address all vehicle maintenance/repair needs
- Write repair orders for customers and sales teams from all Clement locations with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers
- Contact insurance and extended warranty companies for vehicle repair authorizations and payments
Service Advisor
Bommarito Nissan Hazelwood
10.2022 - 06.2023
- Work with customers to ensure I meet and address all vehicle maintenance/repair needs
- Write repair orders for customers and sales team with full transparency of cost and time estimates
- Provide exceptional and timely communication-keeping customers updated throughout the process
- Communicate frequently with Technicians and Parts to ensure timely completion of work
- Exhibit a positive attitude and strong work ethic with customers and co-workers
- Contact insurance and extended warranty companies for vehicle repair authorizations and payments
Residential and Commercial Irrigation Specialist / Project Manager
Mueller Brothers Irrigation Inc.
09.2018 - 06.2022
- System Design and Installation: Plan, design, and install irrigation systems tailored to specific landscapes and plant needs
- Maintenance and Repair: Regularly inspect, maintain, and repair irrigation equipment to ensure optimal functionality
- Water Management: Monitor water usage and implement conservation practices to promote efficient water use
- Troubleshooting: Diagnose issues with irrigation systems and resolve problems quickly to minimize downtime
- Seasonal Adjustments: Modify irrigation schedules and system settings based on seasonal weather changes and plant growth cycles
- Collaboration: Work with landscape architects, gardeners, and property managers to integrate irrigation systems effectively
- Record Keeping: Maintain detailed records of system installations, maintenance, repairs, and water usage
- Training and Education: Educate clients and staff on proper irrigation techniques and system operation
- Compliance: Ensure all irrigation practices comply with local regulations and water conservation guidelines
- Technology Utilization: Utilize software and technology for system monitoring and efficient water management
Education
General Education Courses -
St. Louis Community College
Grover, MOHigh School Diploma -
Lafayette High School
Wildwood, MO05.2016
Bachelor of Science - Computer Science
Southeast Missouri State University
Cape Girardeau, MOSkills
- Proficiency in Operating Systems
- Software Proficiency
- Typing and Data Entry
- Troubleshooting
- File Management
- Internet Navigation
- Cybersecurity Awareness
- Hardware Knowledge
- Cloud Computing
- Communication
- Active Listening
- Empathy
- Patience
- Problem Solving
- Conflict Resolution
- Time Management
- Product Knowledge
- Adaptability
- Teamwork
- Multitasking
- Cultural Sensitivity
- Sales Skills
- Feedback Handling
- Conflict Avoidance
Workethic
I am eager to embark on a new journey in my professional life and find a job that truly fits my skills, interests, and aspirations. After careful reflection and self-assessment, I have come to understand the importance of aligning one's career with their passion and strengths. My desire to work stems not just from a need for financial stability, but from a genuine eagerness to contribute my abilities and make a meaningful impact within an organization. I believe that when you're in a role that resonates with you, work becomes more than just a daily task; it becomes an avenue for personal growth and fulfillment. I am committed to the process of exploring opportunities, networking, and acquiring the necessary skills to secure a position that not only pays the bills but also ignites my enthusiasm and allows me to flourish professionally. My goal is to find that fitting job where my dedication, talents, and enthusiasm can thrive, benefiting both myself and my future employer.
Timeline
Manager
Tidal Wave Wash Center
11.2023 - Current
Service Advisor
Clement Auto Service Center
07.2023 - 09.2023
Service Advisor
Bommarito Nissan Hazelwood
10.2022 - 06.2023
Residential and Commercial Irrigation Specialist / Project Manager
Mueller Brothers Irrigation Inc.
09.2018 - 06.2022
General Education Courses -
St. Louis Community College
Bachelor of Science - Computer Science
Southeast Missouri State University
High School Diploma -
Lafayette High School
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