Brendan Jaggie
Kansas City
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
3
3
years of professional experience
Work History
Operations Manager II
Amazon
08.2025 - Current
- Optimized hourly labor costs by maintaining appropriate staff coverage
- Ensured optimal staffing by coordinating with managerial staff from various departments
- Collaborated with cross-functional teams to implement process improvements and best practices
- Analyzed and reported on key performance metrics to senior management
- Verified hourly plans to confirm output was where I planned it for, often ranging from 10,000 to 18,000 packages an hour
- Confirmed all Post Slam packages made it onto trailers before departure to ensure on time delivery
Operations Manager I
Amazon
09.2023 - 08.2025
- Oversaw Pack operations, ensuring adherence to safety and quality standards
- Mentored team members from a team of 30 + associates, fostering a culture of collaboration and accountability
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes
- Had hourly Critical Departures that required constant attention and teamwork between myself, Process Assistants, and Problem Solvers in order to execute effectively to mitigate any risk to late Slams
Warehouse Order Picker
Amazon
11.2022 - 09.2023
- Pulled merchandise to fulfill orders to specification.
- Picked products by matching numbers and product descriptions.
- Worked at a fast pace of 350 Units per Hour
Education
Bachelor of Arts - Communication
University of Missouri
Columbia, MO08.2023
Skills
- Operations management
- Relationship building
- Team development
- Controlling costs
- Process improvement
- Production data analysis
- Trouble shooting and problem-solving
- High-pressure environments
Languages
German
Limited Working
Timeline
Operations Manager II
Amazon
08.2025 - Current
Operations Manager I
Amazon
09.2023 - 08.2025
Warehouse Order Picker
Amazon
11.2022 - 09.2023
Bachelor of Arts - Communication
University of Missouri