Brendan Durham
Reeds Spring
Summary
Dynamic Shift Manager at Pirates Cove Adventure Golf with a proven track record in team development and safety compliance. Expert in equipment troubleshooting and quality assurance, I excel in enhancing customer experiences while training staff. Committed to operational excellence, I effectively manage inventory and ensure a welcoming environment for guests.
Overview
10
10
years of professional experience
Work History
Shift Manager
Pirates Cove Adventure Golf
Branson
06.2016 - Current
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed transactions with a major emphasis in customer service.
- Helped receive and handle shipments of new in-store products as well as materials for the course.
- Assisted in course maintenance i.e.: pouring concrete, setting up props fixing lights, leaf blowing, planting/cutting trees and plants, skimming ponds.
Warehouse Package Handler
FedEx
Springfield
12.2022 - 03.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Braced, padded, and supported items in packages to prevent shifting and damages.
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Stacked, organized, and wrapped pallets of packages before loading them onto delivery trucks.
Cashier
Dollar General
Reeds Spring
03.2020 - 05.2020
- Processed transactions while scanning and bagging items.
- Unloaded pallets of inventory and re-stocked shelves.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier
Incredible Pizza Company
Springfield
10.2019 - 03.2020
- Sold an array of activity packages with a focus on catering towards the customers wants and needs.
- Cleaned and sanitized work areas including front desks, soda machines, kitchen/cooking areas, etc.
- Assisted with the planning and execution of parties and events.
Education
Bachelor of Arts - Corporate Finance And Investments
Missouri State University
Springfield, MO12-2025
Skills
- Team Development
- Safety Compliance
- Equipment Troubleshooting
- Quality Assurance
- Interpersonal Skills
- Numbers/Microsoft Excel
References
References available upon request.
Activities
- Playing/watching sports, I’ve loved sports ever since I started walking. Much of my free time is spent playing basketball as well as various other sports. I played baseball and football in high school and even played baseball my first year of college. Sports allow me to forget my troubles and bring me a multitude of joy.
- Writing, Writing has been a creative way to express myself and relate with others. I write anything from poems and short stories to songs and fables. Writing has become a fun and therapeutic outlet for the stress life brings, and I one day hope to have some of my poems printed and published.
- Family and Friends, I thoroughly enjoy spending quality time with my family and friends. Whether that be watching the game or playing cards and board games with my parents, I love being around the people I love.
Timeline
Warehouse Package Handler
FedEx
12.2022 - 03.2023
Cashier
Dollar General
03.2020 - 05.2020
Cashier
Incredible Pizza Company
10.2019 - 03.2020
Shift Manager
Pirates Cove Adventure Golf
06.2016 - Current
Bachelor of Arts - Corporate Finance And Investments
Missouri State University