Brenda Quinonez
Gladstone
Summary
Dynamic Human Resources and Operations Manager with proven success at Facial Surgery Group, enhancing employee relations and optimizing HR processes. Skilled in training and mentoring, I improved customer satisfaction scores through innovative service protocols and fostered a collaborative environment, ensuring compliance and boosting team performance. Proficient in HR policies and Microsoft Office.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Human Resources Manager/Operations Manager
Facial Surgery Group
05.2001 - 07.2023
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Motivated employees through special events and incentive programs.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
High School Diploma -
Northeast High
Kansas CitySkills
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
Certification
- SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management.
- OSHA Certified
- CPR/AED Certification
Timeline
Human Resources Manager/Operations Manager
Facial Surgery Group
05.2001 - 07.2023
High School Diploma -
Northeast High
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