Brenda Moutray
Saint Charles,M.O
Summary
Dynamic and results-oriented professional with extensive experience in healthcare and administrative roles, notably at SSM Health Rheumatology. Excelled in fostering team collaboration and enhancing patient care quality, demonstrating exceptional problem-solving and communication skills. Proven track record in improving efficiency and implementing effective organizational strategies.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Ssm Health Rheumatology
12.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
West Florissant Internist
06.2016 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Therapy Manager
Kindred At Home Home Health
05.2015 - 06.2016
- Coordinated staff schedules for optimal coverage of patient demands.
- Increased department efficiency by streamlining therapy processes and procedures.
- Boosted staff retention rates by creating an inclusive work environment that supported personal growth and professional advancement opportunities.
- Mentored junior therapists, fostering a supportive team environment and contributing to staff development.
Clinical Assistant
Missouri Baptist Medical Center
05.2005 - 06.2015
Certified Nursing Assistant
DePaul Hospital
08.2000 - 05.2005
Certified Nursing Assistant
Rosewood Nursing Home
03.1993 - 08.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Certified Nursing Assistant
Bookview at Stonebridge
03.1993 - 03.1997
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
Certified Nursing Assistant
Life Care Center of Bridgeton
01.1990 - 02.1994
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
High School Diploma -
Eldorado High
Placerville, CO06-1983
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Verbal communication
- Problem resolution
- Decision-making
- Organization and time management
- Active listening
- Calm under pressure
- Organizational skills
- Computer skills
- Critical thinking
- Excellent communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- CPR/AED Certification
- First Aid Certification
- Amazon Web Services (AWS) Certified Solutions Architect
- Certified Data Professional (CDP)
- [State] Driver's License
- Child Development Associate (CDA) Certificate
- Forklift Certification
- Home Health Aide (HHA) Certification
- [Area of certification]
- Basic Life Support Certification (BLS)
- Project Management Institute Agile Certified Practitioner (PMI-ACP)
- Advanced Cardiac Life Support Certification (ACLS)
- ServSafe Food Handler's Certification
- Certified Supply Chain Professional (CSCP)
- Autodesk Certified Professional (ACP)
- OSHA Certified
- Teaching English as a Foreign Language (TEFL) Certification
- Microsoft Office Specialist (MOS) Certification
- Certified ScrumMaster (CSM)
- Salesforce Certified Administrator
- CompTIA Certification
- Automotive Service Excellence Certification (ASE)
- [Name of Certification] [Issuing Organization] [Year Month]
- Google IT Support Professional Certificate
- Certified Information Systems Security Professional (CISSP)
- Six Sigma Certification
Languages
English
Full Professional
Timeline
Registered Medical Assistant
Ssm Health Rheumatology
12.2023 - Current
Office Manager
West Florissant Internist
06.2016 - 12.2023
Therapy Manager
Kindred At Home Home Health
05.2015 - 06.2016
Clinical Assistant
Missouri Baptist Medical Center
05.2005 - 06.2015
Certified Nursing Assistant
DePaul Hospital
08.2000 - 05.2005
Certified Nursing Assistant
Rosewood Nursing Home
03.1993 - 08.2000
Certified Nursing Assistant
Bookview at Stonebridge
03.1993 - 03.1997
Certified Nursing Assistant
Life Care Center of Bridgeton
01.1990 - 02.1994
High School Diploma -
Eldorado High
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