Brenda Morales
Sedalia
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with 6 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
Certifications
Work History
Family Adovcate
Missouri Valley Community Action Agency
08.2018 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
Child Health Specialist
Missouri Valley Community Action Agency
08.2018 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
GED -
State Fair Community College
Sedalia, MO05.2017
Skills
- Community Resources
- Multicultural Sensitivity
- Effective Communication
- Case Management
- Child Development
- Crisis intervention strategies
- Family advocacy
- Appointment Scheduling
- Relationship Building
- Community resource coordination
- Behavioral Management
- Eligibility assessments
- Family services
- Community Referrals
- Home visits
- Family Support
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- computer skills
Certification
Notary Public
Family Development Credential
Adult and Pediatric First Aid/CPR/AED
Cognitive Behavioral Life Coach
Trauma Smart
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Family Adovcate
Missouri Valley Community Action Agency
08.2018 - Current
Child Health Specialist
Missouri Valley Community Action Agency
08.2018 - Current
GED -
State Fair Community College
Family Development Credential
Adult and Pediatric First Aid/CPR/AED
Cognitive Behavioral Life Coach
Trauma Smart
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