Brenda Coleman
Potosi
Summary
Dynamic Customer Service/Office Manager at Henschel Manufacturing Co, adept at enhancing customer satisfaction through effective problem resolution and streamlined operations. Proven expertise in billing and invoicing, coupled with strong organizational skills, led to a significant reduction in customer complaints and improved service delivery. Committed to fostering teamwork and communication.
Knowledgeable Customer Service with proven ability to streamline office operations and enhance customer satisfaction. Successfully managed high-performing customer service team, implementing processes that improved efficiency and service quality. Demonstrated strong problem-solving skills and effective communication abilities.
Overview
35
35
years of professional experience
Work History
Customer Service/Office Manager
Henschel Manufacturing Co
08.1990 - Current
- Collaborated with other departments to ensure seamless communication and timely resolution of customer inquiries.
- Streamlined office procedures for improved productivity, resulting in better service delivery to customers.
- Oversaw inventory management, ensuring adequate stock levels were maintained while minimizing storage costs.
- Reduced customer complaints with proactive identification of issues and effective resolution strategies.
- Successfully resolved escalated customer issues by maintaining professionalism and demonstrating empathy towards clients'' concerns.
- Enhanced customer satisfaction by efficiently managing office operations and addressing client concerns promptly.
- Change inventory daily and do billing to create revenue for company.
- Close out month ending each month to give accurate totals to company president about sales month to month
- Call on past due accounts receivable accounts to collect past due invoices.
Education
High School Diploma -
Fox Senior High School
Arnold, MO 05-1976
Skills
- Motivation techniques
- Organization
- Scheduling appointments
- Billing and invoicing
- File management
- Calendar management
- Report preparation
- Positive attitude
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Computer skills
- Verbal and written communication
- Problem resolution
- Customer relations
- Professional and courteous
- Operations management
- Complex Problem-solving
- MS office
- Written communication
- Administration and reporting
United States Air Force From May 1979 thru October 1982, HONORABLE DISCHARGE
UNITED STATES AIR FORCE FROM MAY 1979 THRU OCTOBER 1982, HONORABLE DISCHARGE, INVENTORY MANAGEMENT SPECIALIST
Timeline
Customer Service/Office Manager
Henschel Manufacturing Co
08.1990 - Current
High School Diploma -
Fox Senior High School
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