Breeze Farr
Kansas City,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Workers' Compensation Claims Adjuster
UPS Customer Center
05.2020 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Patient Care Coordinator
UBC
06.2015 - 02.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Customer Service Representative
Centrinex
09.2011 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
Bachelor of Business Administration - Business Management
Missouri Western State University
Saint Joseph, MOHigh School Diploma -
Lee's Summit West High School
Lee's Summit, MO05.2008
Skills
MS Expert
Word Expert
PP Expert
Excel Expert
Claims Investigation
Legal knowledge
Policy Interpretation
Claims Management
Certification
Comp Tia
Comp Tia+
Timeline
Workers' Compensation Claims Adjuster
UPS Customer Center
05.2020 - Current
Patient Care Coordinator
UBC
06.2015 - 02.2020
Customer Service Representative
Centrinex
09.2011 - 06.2015
Bachelor of Business Administration - Business Management
Missouri Western State University
High School Diploma -
Lee's Summit West High School
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