Breana Pismany

• Greets customers in a timely professional and engaging manner.
• Listens to guests' requests to learn their preferences and needs and provides honest, confident feedback regarding products.
• Consistently seeks new trends and product knowledge to act as an expert for guests.
• Performs department maintenance tasks including stocking duties.

Dedicated and detail-oriented Online Banking Specialist with experience supporting members through digital banking platforms. Proven ability to assist with online account access, troubleshoot technical issues, and guide users through secure digital transactions. Skilled in providing exceptional customer service while ensuring compliance with financial regulations and internal policies. Adept at cross-functional collaboration with member service teams to enhance platform performance, user satisfaction, and fraud prevention.

Key Responsibilities:

• Provided frontline support for members using online and mobile banking platforms, including account setup, password resets, and feature navigation.
• Identified and resolved technical issues in collaboration with IT and third-party vendors.
• Educated members on digital security best practices and monitored accounts for suspicious activity.

Customer-focused and solutions-driven Call Center Representative with a strong background in financial services and member relations. Skilled in handling high-volume inbound and outbound calls, resolving member inquiries efficiently, and promoting credit union products and services. Adept at using CRM and core banking systems to deliver personalized service while maintaining strict adherence to regulatory and privacy standards.

Key Responsibilities:

• Provided first-contact resolution for a wide range of member inquiries, including account balances, loan information, online banking support, card services, and transaction disputes.
• Delivered exceptional service by actively listening, showing empathy, and ensuring member satisfaction on every call.
• Educated members on credit union products, services, and digital tools to support financial wellness and drive engagement.
• Collaborated with internal departments to escalate and resolve complex member issues.
• Consistently met or exceeded performance metrics for call quality, resolution time, and member satisfaction.

• Responsible for preparing the store to be opened each day.
• Provides friendly guest service and hospitality and promptly handles guest concerns and complaints effectively and efficiently.
• Builds loyal and lasting clientele through friendly interaction.
• Handles currency and credit transactions quickly and accurately.