Summary
Overview
Work History
Education
Skills
Timeline
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Breahna Bulloch

Kansas City,MO

Summary

Strategic professional with well-established background in client facing relations and customer success. Adept in coordinating onboarding processes with excellent communication and social media skills to interact with potential users. Reliable and dedicated to utilizing industry's best practices.

Overview

8
8
years of professional experience

Work History

Onboarding Curator Specialist

MakersPlace Inc.
04.2022 - 10.2023
  • Revised creator onboarding processes for application approval
  • Decreased creator application turn around time by 50%
  • Utilized SalesForce and Zendesk to complete ticket correspondence
  • Analyzed processes regularly via Tableau and Typeform identifying and correcting deficiencies
  • Collaborated with business development to recruit new emerging artists
  • Curated digital exhibits highlighting outstanding creators

Customer Success Specialist - Member Services

Farmbox Direct
08.2021 - 04.2022
  • Strategically assisted and provided pathways for Medicare Health Plan members to reap the OTC benefit of Farmbox RX.
  • Assessed the customer’s needs by asking questions, addressing issues, building rapport, and achieving a mutually beneficial resolution
  • Professionally managed difficult or emotional customer situations, respond promptly to customer needs with solutions that win, keep, and grow the brand
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns - escalating major issues to supervisor.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.

Teaching Artist

Drama Time KC
02.2016 - 08.2021
  • Educated and artistically entertained students K-12, encouraged self-expression, assisted students with acting development
  • Maintained daily lesson plans and evaluated student progress according to Drama Time Curriculum and State of Missouri standards
  • Facilitated group sessions and provided one-on-one support.

Patient Account Specialist

Cerner
05.2018 - 02.2019
  • Streamlined complex revenue and reimbursement processes within the comprehensive health system
  • Entered patient data, reviewed, corrected and submitted claims to payers and communicated with patients, government agencies and third party payers to gather, process and record information needed for appropriate reimbursement.
  • Worked with outside entities to resolve issues with billing, claims and payments.

Education

Professional Int. Studies, Speech Comm - Theatre

Jackson State University
Jackson, MS

Skills

  • SalesForce, Asana
  • Notion Productivity
  • Zendesk, DialPad
  • Google Workspace, Zoom
  • Product Coordination
  • Interpersonal Communication
  • Social Media
  • Lesson Planning
  • Medical Billing
  • Client Relations
  • Medical Terminology
  • Soarian
  • Client Relations

Timeline

Onboarding Curator Specialist

MakersPlace Inc.
04.2022 - 10.2023

Customer Success Specialist - Member Services

Farmbox Direct
08.2021 - 04.2022

Patient Account Specialist

Cerner
05.2018 - 02.2019

Teaching Artist

Drama Time KC
02.2016 - 08.2021

Professional Int. Studies, Speech Comm - Theatre

Jackson State University

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Breahna Bulloch