Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Braylon Brown

Kansas City,MO

Summary

Innovative and customer-focused professional with service advocacy experience, combining strong problem-solving and conflict-resolution skills with a calm, collaborative leadership style. Known for building lasting rapport with customers and teammates through clear communication, active listening, and consistent follow-through. Proactively identifies concerns, resolves internal and external issues efficiently, and keeps service experiences organized, positive, and solution-oriented. Consistently supports an engaged, respectful team culture by partnering with coworkers, sharing knowledge, and helping maintain a steady workflow in fast-paced, high-demand environments. Experienced in maintaining strong relationships across diverse groups while staying dependable, professional, and focused on quality outcomes.

Overview

4
4
years of professional experience

Work History

Service Advocate

Target
12.2024 - Current
  • Performed timely delivery of online orders to customers outside and at desk with precision
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, and displayed merchandise as required.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Executed online order fulfillment with precision and efficiency while providing customer assistance

Line And Tunnel Associate

Waterway Carwash
07.2024 - 12.2024
  • Responded to customer requests for products, services, and company information.
  • Trained staff on operating procedures and company services.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Vacuumed, scrubbed, and deep-cleaned automotive interiors to achieve pristine condition.
  • Sent cars through tunnel with appropriate wash selection and sprayed vehicles as they arrived

Busser

Franky & Louie's Beach Front Bar & Grill
06.2024 - 07.2024
  • (Lived with friend for a 2 month summer)
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Trained new staff in bussing and cleaning procedures.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Cashier

Hy-Vee
07.2022 - 04.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Collected shopping carts from the parking lot and organized them neatly in the corral
  • Cleaned, wiped down, and sanitized bathrooms
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Bishop Miege High School
Roeland Park, KS
05-2026

Skills

  • Decision-making skills
  • Customer service background
  • Complaint handling
  • Complex Problem-solving
  • Hands On Skills
  • Innovative
  • Computer skills
  • POS systems expert

Interests

  • Surfing
  • Camping
  • Electronics and Circuit Building
  • Auto Repair/Restoration
  • Vehicle Modification and Fabrication
  • Web Development and Design
  • Designing and Printing 3D Models
  • Video Gaming
  • Coding and Programming
  • Virtual Reality
  • Cooking
  • Food Photography

Timeline

Service Advocate

Target
12.2024 - Current

Line And Tunnel Associate

Waterway Carwash
07.2024 - 12.2024

Busser

Franky & Louie's Beach Front Bar & Grill
06.2024 - 07.2024

Cashier

Hy-Vee
07.2022 - 04.2024

High School Diploma -

Bishop Miege High School
Braylon Brown