Brayden Pace
Rogersville
Summary
Skilled Associate Underwriter and Customer Service Representative at American National Insurance Company, adept in portfolio management and customer service. Enhanced profitability and customer loyalty through meticulous policy review and empathetic dispute resolution. Demonstrated expertise in underwriting guidelines and teamwork, ensuring high accuracy and satisfaction across diverse accounts.
Developed key skills in risk assessment, financial analysis, and decision-making in fast-paced, detail-oriented environment. Proven ability to evaluate and manage risk while maintaining high standards of accuracy. Seeking to transition into new field where these skills can be effectively utilized.
Overview
3
3
years of professional experience
Work History
Associate Underwriter
American National Insurance Company
01.2024 - Current
- Increased profitability by effectively managing portfolio risks and making informed underwriting decisions.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate policy information.
- Managed a diverse range of accounts across various industries, demonstrating adaptability and expertise in multiple sectors.
- Maintained a high level of accuracy in policy documentation by diligently reviewing all application materials.
- Reduced processing time for applications, ensuring timely decision-making while maintaining quality standards in risk assessment procedures.
- Demonstrated strong attention to detail, thoroughly reviewing policy documents for accuracy and completeness before issuance.
Customer Service Representative
American National Insurance Company
05.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Game Design
Arkansas Tech University
Russellville, AR12-2020
Skills
- Underwriting guidelines
- Policy review
- Portfolio management
- Data interpretation
- Insurance policies
- Customer service
- Teamwork
- Problem-solving
- Attention to detail
Timeline
Associate Underwriter
American National Insurance Company
01.2024 - Current
Customer Service Representative
American National Insurance Company
05.2022 - 12.2023
Bachelor of Arts - Game Design
Arkansas Tech University
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