Brandyn Ira
Overland
Summary
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Overview
9
9
years of professional experience
Work History
Pet Stylist
PetSmart
07.2021 - 11.2024
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet's needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Used [Software] to maintain animal behavior, health and care records.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
Cashier, Pharmacy Clerk
Walgreen's Pharmacy
03.2017 - 11.2021
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Contributed to community health by participating in pharmacy-led health awareness campaigns.
- Re-stocked shelves with prescribed medications and health care products.
- Answered questions regarding medication instructions and usage.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier
PetSmart
03.2016 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Ritenour High School
Overland, MO05-2014
Skills
- Strong communication skills
- Patience and empathy
- Hygiene and cleanliness
- Animal behavior
- Maintaining client records
- Sales and upselling techniques
- Product knowledge expertise
- Continual learning mindset
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
Timeline
Pet Stylist
PetSmart
07.2021 - 11.2024
Cashier, Pharmacy Clerk
Walgreen's Pharmacy
03.2017 - 11.2021
Cashier
PetSmart
03.2016 - 04.2018
High School Diploma -
Ritenour High School
Similar Profiles
Andrew EdwardsAndrew Edwards
Manager at PetSmartManager at PetSmart
Aydan HarknettAydan Harknett
Sales Associate at PetSmartSales Associate at PetSmart
Katherine CarlsonKatherine Carlson
Customer Engagement Manager at PetsmartCustomer Engagement Manager at Petsmart