Brandy Smith
St. Louis
Summary
Experienced healthcare professional prepared for this role. Proven ability to provide high-quality patient care with strong clinical skills in administering medications, monitoring vital signs, and assisting with daily activities. Known for strong collaboration with medical teams, adapting to changing needs, and achieving positive outcomes. Reliable, compassionate, and skilled in patient communication and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LPN
Washington University School of Medicine
01.2025 - Current
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Obtained patient vital signs and input/output measurements from inpatients.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assisted physicians during examinations or procedures as needed, playing a vital role in the overall patient experience.
Health Center Support Clerk
Affinia Healthcare
02.2023 - 03.2024
- Provide excellent service to patients and visitors by answering phones, providing clinic information, scheduling exit appointments, and referrals to specialty clinics
- Monitor patient flow and assist with patient requests, problems, and concerns
- Assist with tracking and data collection
Customer Service Representative/Call Center
Aerotek Professional Services
10.2021 - 03.2022
- Company Overview: Anthem
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Analyzed problems and provided information/solutions
- Used computerized systems for tracking, information gathering, and troubleshooting
- Responded to the needs and expectations of internal and external customers
- Anthem
Customer Service Representative
Mercy and SSM Slu Care
11.2020 - 06.2021
- Made patient appointments, gathered patient information/demographics, handled insurance documentation, and collected payments through a system called EPIC
Community Health Worker
People's Health Centers
02.2020 - 06.2020
- Furloughed during the beginning of the pandemic
- Helped patients develop health management plans and goals
- Followed up with health management/care plans with both patients and providers
- Coached patients in the effective management of their chronic health conditions and self-care
- Assisted patients in understanding care plans and instructions
- Document activities
- Service plans
- Scheduled appointments
Registration Clerk/Medical Records Clerk
Urology of St. Louis
02.2019 - 05.2019
- Temporary assignment through K Force
- Greeted check-in and check-out patients
- Scanned documents
- Answered phones
- Scheduled appointments
- Processed incoming mail requests
- Retrieved facsimile inquiries in a timely manner
- Date stamps all requests and highlights pertinent data to facilitate processing
- Validated requests and authorizations for the release of medical information according to established procedures and HIPAA guidelines
- Completes release of information requests including retrieving patient's medical charts and returning charts
- Copying/scanning medical records accurately and correctly
Customer Service Representative
Equifax/Scottrade
10.2016 - 02.2018
- Provided customer support over the phone, registration, billing, filing, faxing, and data entry, and entered co-applicant information from the member's brokerage application form
- Answered inbound calls regarding end-of-the-year tax documents
- Credit verification process
Claims Analyst
Med Assist
06.2017 - 11.2017
- Filed claims using all appropriate forms and attachments, researched account denials and filed written appeals
- Evaluated the information received from the client (to determine which insurance to bill), and attain necessary attachments or supporting documentation to send with each claim
- Researched account information to determine the necessary attachments or supporting documentation to send with each claim
- Ensured the integrity of each claim that was billed and documented in detail all efforts in CUBS system and any other computer system necessary, verified patient information and benefits
- Appealed accounts in writing and drafted letters to clients
Phlebotomist/Lab Assistant
Healthcare Education
07.2015 - 06.2016
- Assisted with venipunctures and taught the new phlebotomy students about the order of draw and how to start drawing blood
General Neurology Secretary
Barnes Jewish Hospital
10.2015 - 01.2016
- Temporary position
- Faxed, copied, and answered phones
- Took messages and communicated directly with the doctor through All Scripts software
- Prior authorizations on medications
- Handled referrals and scheduled appointments
Home Health Aide
Maxim Health Care Services
11.2013 - 12.2015
- Personal care
- Homemaker chores
- Shopping and errands
- Companionship
- Hospice and any other duties upon request
Education
LPN - Nursing
Saint Louis College of Health Careers
Fenton, MO12.2024
BS - Health Care Management
Lindenwood University
Westport, MO12.2022
Diploma - Medical Administrative Specialist
Saint Louis College of Health Careers
Saint Louis, Missouri11.2010
High School Diploma -
University City High School
University City, MO05.2007
Skills
- Scheduling
- Venipuncture
- Allscripts
- Epic
- NextGen
- Patient documentation
- Vital signs monitoring
- Data collection
- Medication administration
- Catheter care
- Lab specimen collection
- Medical office administration
- EMR / EHR
- Medication dispensing
Certification
CPR Certification
Personal Information
Authorized To Work: US
Timeline
LPN
Washington University School of Medicine
01.2025 - Current
Health Center Support Clerk
Affinia Healthcare
02.2023 - 03.2024
Customer Service Representative/Call Center
Aerotek Professional Services
10.2021 - 03.2022
Customer Service Representative
Mercy and SSM Slu Care
11.2020 - 06.2021
Community Health Worker
People's Health Centers
02.2020 - 06.2020
Registration Clerk/Medical Records Clerk
Urology of St. Louis
02.2019 - 05.2019
Claims Analyst
Med Assist
06.2017 - 11.2017
Customer Service Representative
Equifax/Scottrade
10.2016 - 02.2018
General Neurology Secretary
Barnes Jewish Hospital
10.2015 - 01.2016
Phlebotomist/Lab Assistant
Healthcare Education
07.2015 - 06.2016
Home Health Aide
Maxim Health Care Services
11.2013 - 12.2015
BS - Health Care Management
Lindenwood University
Diploma - Medical Administrative Specialist
Saint Louis College of Health Careers
High School Diploma -
University City High School
LPN - Nursing
Saint Louis College of Health Careers
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