Brandy
Sikeston
Summary
Well-oriented CEO with extensive experience in community engagement, relationship building, and opertional management. Maintains professional and loyal relationships with co-workers, staff, and community members with the foundational goal to serve others and to "go and make disciples".
Overview
28
28
years of professional experience
Work History
Owner
The UPS Store
Sikeston
08.2020 - Current
- Resolve customer inquiries and complaints promptly to ensure satisfaction and retention.
- Maintain financial records, including sales transactions and expense tracking monthly.
- Manage daily operations of business, including hiring and training staff.
- Oversee budgeting and financial management.
- Identify new opportunities for growth, expansion, and diversification.
- Provide direction and guidance to employees.
- Conduct performance reviews for employees on a regular basis.
- Develop and implement strategies to increase customer satisfaction and loyalty.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CEO
YMCA of Southeast Missouri
Sikeston
12.2008 - Current
- Develop outreach programs to engage community members and promote organizational initiatives.
- Create a Spirit-filled environment where individuals feel a sense of community and are comfortable sharing their hearts in prayer.
- Cultivate relationships with external organizations to build partnerships to build stronger children, stronger families, and a stronger community.
- Maintain open communication channels between departments to maximize efficiency and productivity.
- Recruit, train, mentor, and manage employees at all levels within the organization.
- Lead strategic planning initiatives for community outreach programs.
- Oversee budget management and resource allocation for various projects.
- Foster partnerships with local organizations to enhance service offerings.
- Implement marketing strategies to increase membership engagement and retention.
- Develop strategies for improving customer service standards throughout the company.
- Monitor budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Facilitate board meetings and provide leadership guidance to senior management.
Insurance Agent
State Farm Insurance
Sikeston
08.2001 - 05.2007
- Assessed client needs to provide tailored insurance solutions.
- Conducted policy renewals and updates for existing clients.
- Developed strong relationships with clients to enhance customer loyalty.
- Collaborated with underwriters to ensure accurate policy assessments.
- Processed claims efficiently and guided clients through the claims process.
- Responded to customer inquiries and problems to promote great service.
- Provided customers with information regarding plan features, pricing, and availability.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Monitored clients' insurance coverages to ensure changing needs were met.
Journeyman Missionary
International Mission Board, SBC
Richmond
06.1998 - 05.2000
- Coordinated with other missionaries to carry out on-site work with the Fulani people group in Mamou, Guinea, West Africa.
- Met and built relationships with local leaders and community members.
- Shared the Gospel through various evangelistic means, including Bible readings and ESL classes.
- Transported food, water and other items to serve people groups in outlying villages.
- Participated in worship services to share faith with congregants and community.
- Taught missionary children in grades Kindergarten through 6th grade.
Education
MBA - Leadership
Southeast Missouri State University
Cape Girardeau, MO05-2015
Bachelor of Science - Biology/Pre-Med
Union University
Jackson, Tennessee, TN05-1997
High School Diploma -
Sikeston Senior High School
Sikeston, MO 05-1993
Ph.D. - Strategic Leadership
Liberty University
Lynchburg, VASkills
- Leadership skills
- Relationship building
- Community engagement
- Discipleship training
- Cultural adaptability and sensitivity
- Mission coordination
- Spiritual mentoring and discernment
- Financial management
- Strategic planning
- Partnership development
- Problem solving
Timeline
Owner
The UPS Store
08.2020 - Current
CEO
YMCA of Southeast Missouri
12.2008 - Current
Insurance Agent
State Farm Insurance
08.2001 - 05.2007
Journeyman Missionary
International Mission Board, SBC
06.1998 - 05.2000
MBA - Leadership
Southeast Missouri State University
Bachelor of Science - Biology/Pre-Med
Union University
High School Diploma -
Sikeston Senior High School
Ph.D. - Strategic Leadership
Liberty University