Brandon Smith
Maryland Heights
Summary
Dynamic bartender with a proven track record at Compass Group, excelling in customer service and inventory management. Known for strong multitasking abilities and an engaging personality, I consistently foster positive relationships while ensuring a clean and organized bar environment. Adept at payment processing and resolving customer concerns efficiently.
Overview
19
19
years of professional experience
Work History
Bartender
Compass Group (Enterprise Center)
St Louis, MO
09.2017 - Current
- Set up and maintained appropriate stock levels for bar.
- Operated POS systems and managed bar tabs to track revenue.
- Dealt with customer complaints promptly according to company policies.
- Checked ID cards to verify age requirements for customers purchasing alcohol.
- Developed rapport with customers through friendly conversation and attentiveness to their needs.
- Memorized recipes for popular cocktails while also learning new trends in mixology.
- Assisted fellow team members during high-volume periods by providing support where needed.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Created beverage menus in collaboration with management to promote drink specials and events.
- Operated cash registers accurately, handling cash and credit card transactions efficiently.
- Assisted in training new bartenders on proper techniques and procedures related to job.
- Maintained clean and organized bar area, ensuring customer satisfaction.
Bartender
Sports Service (Busch Stadium)
St Louis, MO
03.2006 - Current
- Set up and maintained appropriate stock levels for bar.
- Operated POS systems and managed bar tabs to track revenue.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts.
- Prepared various alcoholic and non-alcoholic beverages for patrons.
- Assisted fellow team members during high-volume periods by providing support where needed.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Dealt with customer complaints promptly according to company policies.
- Memorized recipes for popular cocktails while also learning new trends in mixology.
- Monitored customer behavior, intervening to maintain safe environment for all patrons.
- Utilized bartending tools and equipment effectively to create visually appealing drinks.
- Demonstrated knowledge of responsible alcohol service practices by adhering to local laws and regulations.
- Created beverage menus in collaboration with management to promote drink specials and events.
Courier
Federal Express
Maplewood MO
10.2020 - 02.2024
- Kept dispatchers informed about progress throughout day using mobile communication devices.
- Fostered positive working relationships with clients through professional interactions at all times.
- Assisted in training new couriers by sharing knowledge of routes, procedures, and best practices for effective performance.
- Ensured proper documentation of package conditions upon pickup and delivery.
- Communicated with dispatchers to receive assignments and report any issues encountered during deliveries.
- Resolved customer complaints or concerns regarding deliveries in timely manner.
- Updated internal tracking system with accurate information on package status at each stage of delivery process.
- Delivered packages to customers within designated timeframes.
- Collected payments for delivered items as required.
- Transported parcels according to schedule to meet delivery expectations.
- Handled sensitive materials with care, adhering to company policies regarding confidentiality and safety.
- Utilized GPS navigation systems to find most efficient routes for delivery.
- Implemented strategies for improving efficiency, such as pre-planning routes or bundling multiple deliveries together when possible.
- Followed established regulations to promote safe hazardous materials handling.
- Adhered to traffic regulations while operating delivery vehicles to ensure safety of all road users.
- Coordinated with fellow couriers to cover larger areas or assist with heavy workloads during peak times.
- Managed daily schedule efficiently by prioritizing tasks based on urgency and distance between destinations.
- Assisted in loading and unloading packages from delivery vehicles.
- Conducted routine maintenance checks on delivery vehicles, including refueling and tire pressure assessment.
- Maintained accurate records containing customer signatures and delivery payments.
Personal Banker
UMB Bank
Arnold, MO
10.2019 - 09.2020
- Prepared detailed reports on daily activities for review by branch managers or other relevant parties.
- Provided excellent customer service by addressing account inquiries, resolving issues, and maintaining client satisfaction.
- Referred clients to appropriate internal partners such as mortgage specialists or investment advisors.
- Identified potential sales opportunities by analyzing customer needs and recommending suitable banking products or services.
- Collaborated with branch team members to achieve individual and collective performance targets.
- Conducted transactions such as deposits, withdrawals, transfers, and loan payments for clients.
- Participated in regular training sessions related to product offerings, risk management practices, and industry trends.
- Participated in community outreach events representing bank brand positively while identifying potential new business opportunities.
- Developed long-term relationships with clients by providing personalized financial advice based on their unique circumstances.
- Ensured data integrity by accurately inputting client information into bank's customer relationship management system CRM.
- Monitored economic trends impacting banking industry in order to provide informed guidance to clients regarding their finances.
- Managed sensitive client information in confidential manner according to established security protocols.
- Assisted customers in opening, managing, and optimizing their bank accounts and other financial products.
Education
Associate of Science - Human Services
St.Louis Community College
Kirkwood MO05-2014
High School Diploma -
Hazelwood Central
Florissant05-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
2009 Guest Path Award
Went above and beyond to make some guest happy and to have a nice experience.
Languages
English
Full Professional
Timeline
Courier
Federal Express
10.2020 - 02.2024
Personal Banker
UMB Bank
10.2019 - 09.2020
Bartender
Compass Group (Enterprise Center)
09.2017 - Current
Bartender
Sports Service (Busch Stadium)
03.2006 - Current
Associate of Science - Human Services
St.Louis Community College
High School Diploma -
Hazelwood Central