Brandon Smith
Maryland Heights
Summary
Dynamic bartender with a proven track record at Compass Group, excelling in customer service and inventory management. Known for strong multitasking abilities and an engaging personality, I consistently foster positive relationships while ensuring a clean and organized bar environment. Adept at payment processing and resolving customer concerns efficiently.
Overview
19
19
years of professional experience
Work History
Bartender
Compass Group (Enterprise Center)
09.2017 - Current
- Set up and maintained appropriate stock levels for bar.
- Operated POS systems and managed bar tabs to track revenue.
- Dealt with customer complaints promptly according to company policies.
- Checked ID cards to verify age requirements for customers purchasing alcohol.
- Developed rapport with customers through friendly conversation and attentiveness to their needs.
- Memorized recipes for popular cocktails while also learning new trends in mixology.
- Assisted fellow team members during high-volume periods by providing support where needed.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Created beverage menus in collaboration with management to promote drink specials and events.
- Operated cash registers accurately, handling cash and credit card transactions efficiently.
- Assisted in training new bartenders on proper techniques and procedures related to job.
- Maintained clean and organized bar area, ensuring customer satisfaction.
Bartender
Sports Service (Busch Stadium)
03.2006 - Current
- Set up and maintained appropriate stock levels for bar.
- Operated POS systems and managed bar tabs to track revenue.
- Cleaned, organized, and replenished supplies to maintain bar appearance.
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts.
- Prepared various alcoholic and non-alcoholic beverages for patrons.
- Assisted fellow team members during high-volume periods by providing support where needed.
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks.
- Dealt with customer complaints promptly according to company policies.
- Memorized recipes for popular cocktails while also learning new trends in mixology.
- Monitored customer behavior, intervening to maintain safe environment for all patrons.
- Utilized bartending tools and equipment effectively to create visually appealing drinks.
- Demonstrated knowledge of responsible alcohol service practices by adhering to local laws and regulations.
- Created beverage menus in collaboration with management to promote drink specials and events.
Courier
Federal Express
10.2020 - 02.2024
- Kept dispatchers informed about progress throughout day using mobile communication devices.
- Fostered positive working relationships with clients through professional interactions at all times.
- Assisted in training new couriers by sharing knowledge of routes, procedures, and best practices for effective performance.
- Ensured proper documentation of package conditions upon pickup and delivery.
- Communicated with dispatchers to receive assignments and report any issues encountered during deliveries.
- Resolved customer complaints or concerns regarding deliveries in timely manner.
- Updated internal tracking system with accurate information on package status at each stage of delivery process.
- Delivered packages to customers within designated timeframes.
- Collected payments for delivered items as required.
- Transported parcels according to schedule to meet delivery expectations.
- Handled sensitive materials with care, adhering to company policies regarding confidentiality and safety.
- Utilized GPS navigation systems to find most efficient routes for delivery.
- Implemented strategies for improving efficiency, such as pre-planning routes or bundling multiple deliveries together when possible.
- Followed established regulations to promote safe hazardous materials handling.
- Adhered to traffic regulations while operating delivery vehicles to ensure safety of all road users.
- Coordinated with fellow couriers to cover larger areas or assist with heavy workloads during peak times.
- Managed daily schedule efficiently by prioritizing tasks based on urgency and distance between destinations.
- Assisted in loading and unloading packages from delivery vehicles.
- Conducted routine maintenance checks on delivery vehicles, including refueling and tire pressure assessment.
- Maintained accurate records containing customer signatures and delivery payments.
Personal Banker
UMB Bank
10.2019 - 09.2020
- Prepared detailed reports on daily activities for review by branch managers or other relevant parties.
- Provided excellent customer service by addressing account inquiries, resolving issues, and maintaining client satisfaction.
- Referred clients to appropriate internal partners such as mortgage specialists or investment advisors.
- Identified potential sales opportunities by analyzing customer needs and recommending suitable banking products or services.
- Collaborated with branch team members to achieve individual and collective performance targets.
- Conducted transactions such as deposits, withdrawals, transfers, and loan payments for clients.
- Participated in regular training sessions related to product offerings, risk management practices, and industry trends.
- Participated in community outreach events representing bank brand positively while identifying potential new business opportunities.
- Developed long-term relationships with clients by providing personalized financial advice based on their unique circumstances.
- Ensured data integrity by accurately inputting client information into bank's customer relationship management system CRM.
- Monitored economic trends impacting banking industry in order to provide informed guidance to clients regarding their finances.
- Managed sensitive client information in confidential manner according to established security protocols.
- Assisted customers in opening, managing, and optimizing their bank accounts and other financial products.
Education
Associate of Science - Human Services
St.Louis Community College
Kirkwood MO05-2014
High School Diploma -
Hazelwood Central
Florissant05-2008
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
2009 Guest Path Award
Went above and beyond to make some guest happy and to have a nice experience.
Languages
English
Full Professional
Timeline
Courier
Federal Express
10.2020 - 02.2024
Personal Banker
UMB Bank
10.2019 - 09.2020
Bartender
Compass Group (Enterprise Center)
09.2017 - Current
Bartender
Sports Service (Busch Stadium)
03.2006 - Current
Associate of Science - Human Services
St.Louis Community College
High School Diploma -
Hazelwood Central
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