Brandon Rodrigues
Wildwood
Summary
Experienced restaurant supervisor with a proven track record in effectively managing the restaurants front/back house of operations. Skilled in overseeing high-volume establishments, with an annual revenue of $2,000,000+. Proficient in staff scheduling/training, ensuring optimal coverage and efficient workflow. Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
12
12
years of professional experience
Work History
IT Technical Support Specialist I
Washington University
05.2024 - Current
- Streamlined IT processes for increased efficiency and reduced downtime.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Served as a reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within the organization.
- Contributed to the development of using the new 'Chat' feature for end-users as another means of contacting the Service Desk.
- Offered assistance in implementing and developing training new technical support technicians.
IT Service Desk Analyst
Frontline Managed Services
02.2022 - 05.2024
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
- Enhanced IT service desk performance by implementing best practices, monitoring metrics, and identifying areas for improvement.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across the various teams.
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Managed incident escalation processes effectively, ensuring timely resolutions while minimizing disruption to users workflows.
Manager
Chick Fill A
01.2019 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and guests.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Affectively ran a $2,000,000 restaurant and maintained our positive numbers.
Food Runner/Server
Walnut Grill
01.2016 - 2021
- Engage and check in with customers to make sure that they are enjoying their meals and take action to correct any problems.
- Support serving and kitchen staff.
- Greeted customers and provided outstanding customer service.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Dispatcher
Jerry Kelly Heating/Colling
04.2017 - 07.2017
- Seasonal hire responsible for the following: Order supplies or equipment and issue them to personnel.
- Schedule or dispatch workers to appropriate locations, according to customer requests, specifications, or needs, using telephones.
- Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Operations Supervisor
Steak ‘n Shake
01.2013 - 01.2016
- Managed the restaurant to make sure operations went smoothly.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Developed and maintained exceptional customer service standards.
- Optimized profits by controlling food, beverage, and labor costs on a daily basis.
Education
Associates Degree - General Studies
St Louis Community College
12.2018
Skills
- Staff education and training
- Reliable with a stable work history
- Customer service
- Time management
- Team leadership
- Remote desktop support
- Active Directory management
- Ticketing system experience
- Mobile device management
- ITIL processes
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
IT Technical Support Specialist I
Washington University
05.2024 - Current
IT Service Desk Analyst
Frontline Managed Services
02.2022 - 05.2024
Manager
Chick Fill A
01.2019 - 02.2022
Dispatcher
Jerry Kelly Heating/Colling
04.2017 - 07.2017
Food Runner/Server
Walnut Grill
01.2016 - 2021
Operations Supervisor
Steak ‘n Shake
01.2013 - 01.2016
Associates Degree - General Studies
St Louis Community College
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