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Brandon M Parnell
Springfield
Work Preference
Summary
Professionally driven individual with diverse skill sets and a strong focus on timely task completion. Demonstrates intelligence and respect in all interactions, fostering a positive work environment. Committed to continuous skill development to adapt to future challenges.
Overview
4
4
years of professional experience
Work History
Personal Trainer
ABC FITNESS
Los Angeles
07.2023 - 07.2025
- Designed and implemented personalized fitness programs for diverse clientele, achieving an average client retention rate of 95%.
- Conducted one-on-one training sessions to ensure proper technique.
- Led group fitness classes to promote community engagement and motivation.
- Monitored client progress and adjusted programs as needed.
- Educated clients on nutrition and healthy lifestyle choices.
- Maintained clean and organized training environment for safety.
- Collaborated with other trainers to share best practices and techniques.
- Utilized fitness assessment tools to evaluate client performance regularly.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Assessed clients' physical conditions to create tailored fitness programs. to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Maintained records of clients' performance data such as weight loss, muscle gain.
- Developed personalized fitness plans for diverse client needs.
Lead Delivery Driver
BestWay Moving and Storage
07.2023 - 01.2024
- Trained and onboarded 5 new delivery drivers on company procedures and safety protocols, improving team efficiency.
- Coordinated daily delivery schedules for efficient route planning.
- Operated moving trucks and equipment safely throughout service areas.
- Assisted team members in loading and unloading customer belongings.
- Communicated with clients to confirm delivery details and expectations.
- Maintained accurate records of deliveries and inventory management.
- Ensured compliance with local regulations regarding transportation and safety.
- Collaborated with management to improve delivery processes and efficiency.
- Conducted regular maintenance checks on vehicles such as changing oil filters and checking tire pressure and tread depth regularly.
- Organized and coordinated deliveries to customers in a timely manner, ensuring high levels of customer satisfaction.
- Utilized GPS systems effectively for efficient navigation between destinations.
- Responded promptly and courteously to customer complaints related to deliveries made.
- Monitored inventory levels during each delivery route to ensure accuracy of shipments received and delivered at each stop.
Delivery Driver
All American Rental
Springfield
04.2022 - 12.2022
- Maintained Inventory
- Promptly delivered furniture and repossessed overdue items, ensuring timely inventory management and high customer satisfaction.
- Maintained accurate delivery logs and documentation for record-keeping.
- Provided excellent customer service during all interactions and deliveries.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Optimized delivery routes using real-time traffic data, reducing average delivery times by 15% and enhancing customer punctuality.
Supervisor/Security Officer
Allied Security
Springfield
12.2021 - 07.2022
- Coordinated schedules and assignments for security staff across various locations.
- Supervised security personnel to ensure safety protocols were followed.
- Conducted regular training sessions on emergency response and conflict resolution.
- Inspected security equipment and maintained operational readiness at all times.
- Collaborated with law enforcement to address security incidents effectively.
- Implemented standard operating procedures for incident reporting and documentation.
- Monitored surveillance systems to identify potential security threats promptly.
- Provided guidance and support to team members in high-pressure situations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Call agent
Gold Mountains Communications
Springfield
03.2022 - 05.2022
- Inbound and Outbound Call Center services, resolving customer inquiries and issues with a 90% first-call resolution rate.
- Handled repossession-related calls using Avaya contact center for 8-hour daily shifts, achieving 95% compliance with regulatory scripts and resolving 30+ customer repo cases weekly to minimize vehicle loss rates.
- Gold Mountain Communications is an outsourcing company that provides customer service, retention, inbound and outbound call center services.
- Provided accurate product information to assist customers in making informed decisions.
Supervisor/Security Officer
Brosnan Security
Springfield
02.2021 - 12.2021
- Monitored facility access to ensure safety and security protocols were followed.
- Conducted regular patrols to deter unauthorized activities and maintain order.
- Responded to incidents and emergencies, coordinating with law enforcement when necessary.
- Prepared detailed reports on daily activities and any unusual occurrences or incidents.
- Collaborated with management to improve security processes and enhance safety measures.
- Utilized surveillance equipment to monitor premises and identify potential threats effectively.
- Provided excellent customer service while addressing visitor inquiries and concerns professionally.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Education
Communication - Major in Health and Wellness
Ashland University
Ashland, Ohio01-2022
Bachelor Of Science - in Exercise and Sport Science
Keiser University
Decatur, Ga01-2022
Skills
- NASM certified
- CPR/AED certification
- Class E Licenses
- Computer Knowledgeable
- Time management
- Problem solving
- Safety compliance
- Team leadership
- Customer service
- Positive attitude
- Order picking and processing
- Delivery schedule development
- Lifts up to [number] pounds 50
- Equipment operation
- Adaptability and flexibility
- Local delivery
- Delivery logging
- Map reading and navigation skills
- Cash transaction handling
- Payment collection
- Valid Driver's license
Timeline
Personal Trainer
ABC FITNESS
07.2023 - 07.2025
Lead Delivery Driver
BestWay Moving and Storage
07.2023 - 01.2024
Delivery Driver
All American Rental
04.2022 - 12.2022
Call agent
Gold Mountains Communications
03.2022 - 05.2022
Supervisor/Security Officer
Allied Security
12.2021 - 07.2022
Supervisor/Security Officer
Brosnan Security
02.2021 - 12.2021
Communication - Major in Health and Wellness
Ashland University
Bachelor Of Science - in Exercise and Sport Science
Keiser University