Brandon Dishman
Bates City
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance, through sales and effective merchandising.
Overview
22
22
years of professional experience
Work History
Store Manager
Bob's Discount Furniture
01.2023 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Bob's Discount Furniture
06.2021 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Home Theater Supervisor
Best Buy
06.2020 - 06.2021
- Provided world-class shopping experience to every guest.
- Conducted regular product demonstrations highlighting key features and benefits, leading to greater interest from potential buyers and increased conversion rates.
- Evaluated employee performance through regular feedback sessions aimed at identifying strengths as well as areas requiring improvement.
- Coached, developed and managed team of 9 sales professionals.
- Stayed up to date on new products, promotions and trends to maximize effectiveness.
- Mentored new hires on best practices for customer engagement and upselling techniques, resulting in quicker acclimation to the role and improved performance metrics.
Fuel Truck Driver (SGT)
Missouri National Guard
03.2003 - 03.2021
- Mitigated potential hazards by closely following safety protocols during fuel loading and unloading processes.
- Optimized workflow efficiencies within the organization by volunteering for additional shifts or duties as needed during peak demand periods or personnel shortages.
- Lead a squad of anywhere between 5 and 10 people, developing and coaching them through different training tactics and scenarios to ensure the utmost safety.
Sony Expert
Best Buy
06.2019 - 06.2020
- Enhanced store reputation as a reliable source for Sony information by attending regular trainings and staying up-to-date on industry trends.
- Maintained a comprehensive understanding of the latest Sony product releases, features, and specifications.
- Recognized as a top-performing employee within the team due to consistently positive feedback from both customers and coworkers alike.
- Offered technical assistance post-purchase if customers faced difficulties setting up or utilizing their Sony products, ensuring continued satisfaction.
- Exceeded sales targets through effective upselling and cross-selling of Sony electronics.
Specialty Sales Manager (Appliances)
Best Buy
03.2017 - 06.2019
- Maintained up-to-date knowledge on industry developments, competitor activities, and market trends to inform strategic decisionmaking.
- Conducted thorough market research to identify potential opportunities for business growth within the specialty sector.
- Monitored team performance metrics closely, identifying areas for improvement and implementing corrective action where necessary.
- Drove increased employee engagement by fostering a positive work environment focused on professional development and recognition.
- Managed a high-performing sales team, focusing on individual coaching and mentoring to drive results.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
High School Diploma -
Seneca High School
Seneca, MO05-2004
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Inventory management
- Cash management
- Employee training
- Recruitment and hiring
- Leadership development
- Policies and procedures
- Sales expertise
- Product merchandising
Timeline
Store Manager
Bob's Discount Furniture
01.2023 - 02.2025
Assistant Manager
Bob's Discount Furniture
06.2021 - 01.2023
Home Theater Supervisor
Best Buy
06.2020 - 06.2021
Sony Expert
Best Buy
06.2019 - 06.2020
Specialty Sales Manager (Appliances)
Best Buy
03.2017 - 06.2019
Fuel Truck Driver (SGT)
Missouri National Guard
03.2003 - 03.2021
High School Diploma -
Seneca High School
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