Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Chester

Kansas City

Summary

Dynamic hospitality professional with a proven track record at Tin Roof, enhancing beverage service through effective training and waste reduction. Detail-oriented and skilled in sanitation standards, I excel in fast-paced environments, ensuring customer satisfaction and operational efficiency. Committed to fostering teamwork and delivering exceptional service in every interaction.

Overview

14
14
years of professional experience

Work History

Head Barback

Tin Roof
04.2023 - 10.2024
  • Reduced beverage waste by implementing proper pouring techniques and training new staff members.
  • Contributed to increased sales by suggesting upselling opportunities to bartenders based on customer selections.
  • Educated new hires on proper barback etiquette, promoting a positive work environment for all team members.
  • Ensured prompt assistance during busy times by anticipating bartender needs and proactively taking action where needed.

Food Runner/Table Busser

Capital Grille
01.2022 - 01.2023
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.

Server Trainer

Tailluer
04.2019 - 02.2022
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Cashier/Expo Runner

The Russel
01.2017 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Barback

Cafe Trio
06.2012 - 01.2017
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.

Food Runner/Restaurant Busser

Bristol
06.2010 - 01.2012
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Education

Clarinda Academy
Clarinda, IA

Skills

  • Detail-oriented
  • Cleanliness standards
  • Sanitation standards
  • Stock rotation
  • Bartender support
  • Fast-paced environment
  • Efficient multitasking
  • Cleaning and sanitation
  • Cleaning proficiency
  • Flexible schedule
  • Bussing tables
  • Glass collection

Timeline

Head Barback

Tin Roof
04.2023 - 10.2024

Food Runner/Table Busser

Capital Grille
01.2022 - 01.2023

Server Trainer

Tailluer
04.2019 - 02.2022

Cashier/Expo Runner

The Russel
01.2017 - 04.2019

Barback

Cafe Trio
06.2012 - 01.2017

Food Runner/Restaurant Busser

Bristol
06.2010 - 01.2012

Clarinda Academy

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Brandon Chester