Brandon Bennett
Kansas City
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
16
16
years of professional experience
Work History
Account Manager
Synchrony Financial Inc
10.2019 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Route Manager
Orkin Pest Control
07.2014 - 10.2019
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Continuously monitored industry trends to inform adjustments in route strategies or operational improvements as needed.
Account Manager
Aaron's Sales and Lease
02.2009 - 07.2014
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
- Presented regular updates on account performance to senior leadership, highlighting successes and areas requiring attention.
- Expanded the company''s presence within existing accounts through effective networking and relationship-building efforts.
- Trained, mentored and motivated staff to instill desire for superior performance.
Education
MBA - Finance
Baker University
Baldwin City, KS02-2025
Bachelor of Science - Accounting/Management
Park University
Parkville, MO07-2023
Skills
- Client Account Management
- Service Excellence
- Collaborative Problem Solving
- Client relations
- Strategic planning
- Results-Driven
- Client Needs Evaluation
Timeline
Account Manager
Synchrony Financial Inc
10.2019 - Current
Route Manager
Orkin Pest Control
07.2014 - 10.2019
Account Manager
Aaron's Sales and Lease
02.2009 - 07.2014
MBA - Finance
Baker University
Bachelor of Science - Accounting/Management
Park University
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