With a strong set of problem-solving abilities, excellent communication skills, and a willingness to learn, I am well-prepared to contribute to team success and achieve positive results. Eager to take on new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
32
32
years of professional experience
Work History
Sales Manager
Branson Wraps
Branson, MO
03.2023 - Current
Managed customer accounts and customer relationships
Established relationships with key customers, providing personalized service and support
Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Warmly welcomed customers upon approaching counter and placing orders.
Provided expert product knowledge to assist customers in making informed decisions about their purchases.
Increased customer satisfaction by providing efficient and friendly service at the counter.
Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
Collaborated with team members to streamline processes and enhance overall efficiency.
Operated light trucks to deliver loads as far as 250 miles from home location.
UPS Supervisor
UPS - Springfield Missouri
Springfield, MO
11.2024 - 01.2025
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Personal Health Care Assistant
Personal Family Members
Branson, MO
12.2022 - 09.2024
Improved patient comfort by providing attentive and personalized care tailored to individual needs.
Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
Assisted patients with activities of daily living, promoting independence and dignity.
Warehouse, Production and Distribution
SupplyOne, Inc
Kansas City, MO
01.2022 - 11.2022
Excellent communication skills, both verbal and written.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Quality Control Liaison
Diversified Quality Solutions
Kansas City, MO
02.2021 - 11.2022
Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Established effective communication channels between departments by organizing and facilitating cross-functional meetings.
Solved conflicts and addressed issues that occurred between other entities and business.
Assistant Superintendent
Jack Cooper Transport
Claycomo, MO
02.2021 - 03.2022
The operations yard superintendent, performs daily operations in conformance to Ford Motor Company as we service their production needs and transportation business.
Maintained open lines of communication with clients to provide regular updates on project progress, address concerns promptly, and foster trusting relationships built on transparency and professionalism.
Facilitated conflict resolution between team members by mediating disputes and fostering open communication channels among the workforce.
Assisted in scheduling inspections for job sites and projects.
Warehouse Associate
Easy Ice, LLC
Shawnee, KS
05.2018 - 12.2020
Performed inventory control, such as counting, and stocking merchandise.
Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Assisted in reducing product damage by properly handling and storing materials.
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Distribution Order Puller
Pure Fishing Inc
Kansas City, MO
10.2008 - 07.2018
Optimized workflow through effective collaboration with other departments such as receiving, shipping, and customer service.
Ensured customer satisfaction through timely fulfillment of orders and meeting or exceeding quality standards.
Streamlined order pulling process by implementing efficient organizational systems and prioritizing tasks.
Supported continuous improvement initiatives by regularly providing feedback and suggestions to management.
FPS Auditor/Quality Assurance Team Leader
Ford Motor Company
Claycomo, MO
03.1993 - 05.2006
Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.