Brandon Allen

• Created and maintained comprehensive documentation for insurance policies and procedures.
• Collaborated with cross-functional teams to gather and validate technical information.
• Ensured accuracy of documents by performing detailed reviews and revisions.
• Utilized document management systems to organize and retrieve project files efficiently.
• Use technical software (Smartcomm, FIS) to maintain valid and professional level documents for entire company.

Act as tier 1 help desk support

Drive out to locations to physically install computers or repair components

Work on enterprise level servers, switches and protocols

Repair POS systems across multitude of businesses (Walmart, Starbucks)

Travel long distances

Document repair process for future repairs or to trace back to a problem

Communicate as a team with back end or software people