Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brandise Hudson

St Louis

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Phlebotomist/Charge

Impactlife
03.2022 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Packaged and shipped specimens to central lab daily.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Used personal protective equipment correctly to protect coworkers and patients.

Pharmaceutical Operator

Sentio Bioscience
10.2021 - 03.2022
  • Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
  • Troubleshot and solved process equipment problems to minimize production downtime.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Utilized computerized process control systems to monitor and adjust chemical process variables.
  • Calibrated chemical equipment to ensure optimal performance.
  • Operated chemical processing equipment, including centrifuges, evaporators and reactors.
  • Entered data into batch ticketing system and checked information for accuracy.
  • Diagnosed issues quickly and contacted supervisor to warn of potential project delays.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.

Production Operator

ICS
08.2015 - 08.2021
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products for defects and flaws using proper QA procedures.
  • Displayed good knowledge of safe operating and emergency procedures development and implementation.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in training sessions to enhance skills and knowledge.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Set up and adjusted machines for day-to-day operations.
  • Packaged finished [Type] products and prepared packages for accurate shipping.
  • Monitored machinery to identify concerns, make corrections, or report complex problems.
  • Monitored machinery in operation to identify concerns and make corrections or report complex problems.
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Documented production information via daily system logs and discussed issues with management.
  • Adjusted machines to increase productivity for runs.
  • Demonstrated effective communication skills through positive interactions with site managers, outside contractors and junior on-site staff.
  • Managed inventory control and entered results into data system.

Customer Service Associate

Lessie Bates Davis Neighborhood
08.2003 - 02.2006
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

East Saint Louis Senior High School
East Saint Louis
05.2003

Skills

  • Drawing Blood
  • Therapeutic Phlebotomy
  • Sanitation and Sterilization
  • Proper Storage Procedures
  • Quality Control Guidelines
  • Specimen Labeling Procedures
  • Diagnostic Testing
  • Donor Screening
  • Medical Screening
  • Finger Stick Method
  • Patient Identification
  • Managing Multiple Tasks
  • Money Handling Abilities
  • Lead Generation
  • Clerical Support
  • Records Preparation

Certification

  • First Aid/CPR Certified

Timeline

Phlebotomist/Charge

Impactlife
03.2022 - Current

Pharmaceutical Operator

Sentio Bioscience
10.2021 - 03.2022

Production Operator

ICS
08.2015 - 08.2021

Customer Service Associate

Lessie Bates Davis Neighborhood
08.2003 - 02.2006

High School Diploma -

East Saint Louis Senior High School

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Brandise Hudson