Brandie Burgess

Coordinated patient communication and visit flow by managing calls, scheduling appointments, rooming patients, collecting vitals, updating medication lists, and completing intake questions before provider assessment. Processed provider-approved lab and medication orders, administered Aranesp injections, supported outreach clinic coverage for AR, PCR, and MA responsibilities, and documented billing information for dialysis patients seen at DaVita. Prepared referrals to transplant services and DaVita dialysis, and maintained patient demographics and insurance records.

• Answered patient calls and routed inquiries to appropriate departments with accuracy.
• Scheduled appointments while coordinating calendars, referrals, and provider availability.
• Verified insurance information and updated patient demographics in electronic records.
• Assisted patients with registration, check-in, and completion of required forms.
• Communicated appointment instructions and preparation details clearly to patients.
• Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
• Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
• Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.