Brandi Vogler
Independence
Summary
Professional healthcare coordinator prepared for this role with significant experience in patient intake and care coordination. Skilled in detailed patient assessments, managing electronic health records, and ensuring compliance with healthcare regulations. Strong focus on team collaboration, achieving results, and adapting seamlessly to changing needs. Highly reliable and adept at maintaining effective communication with patients, families, and healthcare teams.
Overview
17
17
years of professional experience
Work History
Clinical Intake Coordinator
VNA Home Health and Hospice-Kansas City, MO
01.2022 - Current
- Managed multiple electronic medical record systems for optimized healthcare delivery.
- Compiled thorough patient intake information regarding medical history, symptoms, and current medications.
- Performed validation of insurance coverage.
- Ensured precise and current electronic health records for patients.
- Coordinated referrals effectively.
- Partnered with healthcare professionals for timely and quality treatment.
- Provided exceptional customer service by addressing patient inquiries and concerns in a professional manner
- Briefed patients about preparation steps before appointments, administration of medications and follow-up care.
- Managed patient demographics, insurance updates, and billing information with precision.
- Optimized procedures, leading to a reduction in check-in times and higher patient satisfaction scores.
- Developed training materials for new intake specialists to streamline onboarding process
- Worked with multiple teams to create standardized intake documents that boosted efficiency.
- Managed high call volume while maintaining excellent phone etiquette
- Utilized comprehensive understanding of medical terms to communicate effectively with healthcare teams.
- Coordinated follow-up appointments for patients requiring ongoing care or treatment plans
- Enhanced insurance verification accuracy with an automated system.
- Gained XX% approval rating from patients during the intake process.
- Collaborated with medical billing department to ensure accurate coding and documentation for reimbursement purposes
- Assisted in the coordination of patient referrals to specialists or other healthcare providers as needed
- Maintained readiness of supplies in the intake area.
- Implemented electronic signature system for consent forms, reducing paper waste by XX% annually
- Nurtured strong connections with patients, ensuring long-term loyalty.
- Demonstrated strong attention to detail when reviewing medical records for completeness and accuracy
- Participated in continuous education programs to stay updated on changes in insurance regulations and industry best practices
- Contributed to team meetings by sharing insights on process improvement opportunities based on patient feedback
- Consistently maintained an average turnaround time of XX hours for processing new patient paperwork.
- Maintained confidentiality of sensitive patient information according to HIPAA guidelines at all times
- Demonstrated excellent problem-solving skills when addressing complex insurance coverage issues or claim denials
- Provided support during emergencies or urgent situations by promptly triaging patients based on severity of symptoms
- Mentored new intake specialists, providing guidance on best practices and workflow optimization strategies
- Achieved monthly productivity goals consistently while maintaining high quality standards
- Fostered a positive work environment through effective communication and teamwork among colleagues
Scheduler
Prime Healthcare-Oak Grove, MO
11.2019 - 01.2022
- Greet patients and visitors to the clinic in a pleasant tone and timely and courteous manner
- Answer and direct all telephone calls, Accurately schedule patients for appointments and procedures
- Obtain patient, billing and insurance information in order to maintain current and accurate information in patient files, documentation software (Epic)
- Conduct billing or collection activities as necessary
- Perform general clerical functions including a working knowledge of all front desk duties, verify insurance eligibility of patients
- Scan and send documentation to providers for review and signatures
- Float to other clinics as needed
Office Manager/Scheduler
HealthPRO Heritage
01.2008 - 08.2019
- Day-to-day management of home health offering Physical, Occupational and Speech therapy
- Compassion and patience for senior patient care, sensitive to all requests and concerns
- Daily communication with agencies and therapists regarding patient referrals, insurance authorization, payroll, invoicing, patient information
- Oversee therapists recruiting, onboarding, training, and ongoing credentialing
- Maintain positive relationship with agencies to ensure satisfaction and promote referrals
- Billing and payroll
- Run statistical reporting, reviewing trends and issues requiring executive review
- Assist business development manager with ongoing projects and marketing materials
- Assist executive team to insure organizational goals are achieved
Education
Some college - Business Development
Kansas State University
Manhattan, KS12.1992
Skills
- Billing
- Data Entry
- Receptionist
- Scheduling
- Accounting
- EMR Systems
- Human Resources
- Medical Billing
- Bookkeeping
- Microsoft Outlook
- Medical Scheduling
- Medical Office Experience
- Charting
- Epic
- HIPAA
- Management
- Documentation Review
- Self-directed
- Multi-line phone systems
- Microsoft office
- Event Planning
- Insurance Verification
- Self-starter
- Problem solver
- Microsoft Excel
- Therapy
- Accounts Receivable
- Accounts Payable
- Payroll
- Business Development
- Excel
- Office Management
- Customer service
- Time management
- Quickbooks
- Medical Terminology
- Intake Experience
- Medical Records
- Clerical Experience
Timeline
Clinical Intake Coordinator
VNA Home Health and Hospice-Kansas City, MO
01.2022 - Current
Scheduler
Prime Healthcare-Oak Grove, MO
11.2019 - 01.2022
Office Manager/Scheduler
HealthPRO Heritage
01.2008 - 08.2019
Some college - Business Development
Kansas State University
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