Brandi Traylor
Independence,MO
Summary
Former Customer Service Rep seeking employment as a customer service rep. As a customer service rep I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Part-time Retail & Festival Associate
Crossroads Comics and Arts
08.2024 - Current
- Engaged customers by actively promoting and selling handmade chain-mail and metal goods at the local Renaissance festival and comic book store.
- Assisted customers with fittings for chain-mail tops, hand pieces, and helmets, ensuring proper fit and satisfaction.
- Processed and organized new comic book shipments, preparing inventory by bagging and boarding to maintain quality for resale. Maintained cleanliness and organization of the shop floor and festival booth to provide a welcoming shopping experience.
- Supported setup and closing duties for the Renaissance festival booth, including merchandise arrangement and shop preparation.
Customer On-Site Support Specialist
Wonolo
10.2024 - 01.2025
- Assisted workers in person with inquiries, complaints, or service requests and proactively monitor worker environments for potential problems.
- Troubleshot and resolved product or service issues on-site i.e., timekeeping issues, and worker issues, if the schedule changes and or shifts are canceled.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored system performance to identify potential issues.
Commercial Business Customer Service advocate Advocate
Farmers Insurance
05.2023 - 09.2023
- Collaborated with internal departments to resolve disputes and escalate service issues when necessary
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded key performance indicators (KPIs), including first-call resolution, call handling time, and customer satisfaction scores
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Service Advocate 2
Farmers Insurance
03.2020 - 05.2023
- Offering guidance and recommendations to policyholders regarding policy adjustments, endorsements, or additional coverage options.
- Explaining complex insurance terms and conditions clearly and understandably to help agents make informed decisions.
- Processing policy changes and endorsements requested by agents, brokers, or policyholders.
- Reviewing change requests to assess the impact on coverage, terms, and premium rates.
- Analyzed customers' issues and complaints and initiated corrective actions.
Education
Bachelor of Arts - American Sign Language Interpretation and Deaf Studies
William Woods University
Fulton, MO01.2016
Skills
- Shipping procedures
- Dispute resolution
- Complaint resolution
- Account updating
- Complaint handling
- Call center experience
- Customer service analysis
Languages
American Sign Language
Full Professional
Timeline
Customer On-Site Support Specialist
Wonolo
10.2024 - 01.2025
Part-time Retail & Festival Associate
Crossroads Comics and Arts
08.2024 - Current
Commercial Business Customer Service advocate Advocate
Farmers Insurance
05.2023 - 09.2023
Service Advocate 2
Farmers Insurance
03.2020 - 05.2023
Bachelor of Arts - American Sign Language Interpretation and Deaf Studies
William Woods University
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