Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certifications & Recognitions
Timeline
Generic
Brandi Maclin

Brandi Maclin

Wentzville

Summary

Results-oriented Retail Operations Manager with over 25 years of experience driving operational excellence and enhancing customer experiences across diverse settings. Proven ability to lead multi-unit operations, boost revenue, and optimize performance, elevating business success and profitability. Adept at implementing strategic merchandising and marketing initiatives that enhance brand visibility and sales. Passionate about building engaged teams and fostering a collaborative work environment through training and development, ensuring teams are motivated and aligned with organizational goals. A strong foundation in financial management and inventory control supports sustainable growth and efficiency, creating thriving businesses and top-performing teams.

Overview

23
23
years of professional experience

Work History

Food Service Manager III-Resident Dining Director

Sodexo
St Charles
10.2022 - Current
  • Company Overview: Sodexo is a global leader in quality of life services, providing integrated facilities management and food services.
  • Manage inventory, purchasing, and store organization to control costs and maintain product availability.
  • Train employees to enhance customer service, sales performance, and operational efficiency.
  • Oversee daily store operations, including opening/closing procedures, payroll approval, and revenue reconciliation.
  • Design staff incentive programs and schedules to improve productivity, collaboration, and accountability.
  • Supervise multiple food locations, ensuring quality service at Starbucks, Chick-fil-A, concessions, and main dining.
  • Manage promotions and streamlined all dining operations on campus.
  • Lead, mentor, and develop teams, enhancing performance and engagement.
  • Oversaw financial and marketing initiatives, driving growth and profitability.
  • Ensured exceptional customer service and satisfaction at all levels.
  • Exceeded sales goals by inspiring staff, promoting target products, and optimizing merchandising strategies.
  • Developed Sodexo's mission statement at Lindenwood, aligning team goals with organizational values.
  • Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service.
  • Sodexo is a global leader in quality of life services, providing integrated facilities management and food services.
  • Completed OSHA 10 Certification, demonstrating knowledge of workplace safety and regulatory compliance.
  • Completed 85+ training certifications, focusing on leadership, diversity, labor management, inventory control, safety, and HR.

Volunteer Executive Assistant / Pastor Assistant

FaithChurch
Missouri
01.2014 - Current
  • Prepare financial documents, reports, and correspondence while managing bookkeeping tasks.
  • Coordinate meetings, record accurate minutes, and handle scheduling, including travel arrangements.
  • Utilize software for data management, document preparation, and communication.
  • Achieved Hospitality Excellence, enhancing guest satisfaction through exceptional service standards, staff training, and operational efficiency.
  • Managed the executive calendar and organized travel arrangements, resulting in a stress-free experience for the executive.
  • Created a database to track volunteer hours, allowing for more accurate reporting of volunteer contributions.

Patient Care Technician / Patient Safety Attendant

SSM St. Joseph
Saint Charles
10.2020 - 12.2021
  • Assisted in patient care by performing ADLs, monitoring vital signs, collecting clinical data, and supporting nurses with education.
  • Maintained a healing environment by managing supplies, performing routine cleaning, and supporting regulatory compliance.
  • Recognized as Employee of the Month for six consecutive months for outstanding performance, dedication, and exceptional service.
  • Drove patient safety through fall prevention, ulcer prevention, EKGs, and acting as a 1:1 safety sitter.

District Store Manager

Dots inc.
St. Louis
10.2012 - 07.2013
  • Recruited, trained, and developed management staff to strengthen leadership across the company.
  • Resolved escalated customer issues while ensuring adherence to company policies.
  • Managed budgeting, controlled expenditures, and analyzed variances to optimize profitability.
  • Improved business operations via strategic merchandising and process enhancements.
  • Led payroll, scheduling, hiring, training, and visual merchandising.
  • Implemented innovative promotions to drive revenue and increase customer engagement.
  • Oversaw loss prevention measures to reduce shrinkage and enhance store security.

Associate Manager / Visual Merchandising Manager

Aeropostale
Missouri
11.2011 - 08.2012
  • Optimized store operations by managing scheduling, payroll deployment, hiring, and training.
  • Maintained seamless operations by ensuring efficient stock processing, timely replenishment, and brand compliance.
  • Increased sales and brand awareness through successful promotional campaigns and marketing strategies.
  • Enhanced visual appeal and product accessibility with improved store layouts, displays, and inventory control.

Area Multi-Store Manager/Company Visual Merchandiser

Body Central
St. Louis
08.2005 - 07.2011
  • Managed operations across multiple stores, overseeing scheduling, payroll, hiring, training, inventory control, and visual merchandising.
  • Traveled across the U.S. to recruit talent and set up new store locations.
  • Developed and trained management teams, ensuring high performance and adherence to company standards exceeding plus 20% or more to LY.
  • Implemented visual merchandising strategies, enhancing store aesthetics and training other locations on best practices.
  • Oversaw loss prevention measures, optimizing security tactics to reduce shrinkage and enhance profitability.
  • Analyzed financial data to identify trends in store performance and develop corrective action plans accordingly.
  • Managed day-to-day operations of multiple retail stores, ensuring compliance with company policies and procedures.
  • Developed strategies to increase customer satisfaction and maximize profits.
  • Conducted regular audits of store locations to assess cleanliness standards, safety regulations adherence, and employee conduct.
  • Resolved customer complaints promptly and efficiently while maintaining a high level of professionalism.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.

Associate Manager/Visual Merchandiser

Gap Inc.
Carbondale
11.2001 - 06.2005
  • Conducted regular inventory audits to ensure accuracy and reduce shrinkage.
  • Created and maintained a budget to ensure financial goals were achieved.
  • Managed store staffing, including scheduling, hiring, and training of new employees.
  • Utilized sales techniques and strategies to build customer relationships and close sales, resulting in a 15% increase in sales.

Education

Certified Patient Care Technician/Assistant -

St. Charles Community College
Saint Charles, MO

Dance Theater & Biology

Southwest Missouri State University
Springfield, MO

Biology & Psychology

Southwest Baptist University
Bolivar, MO

Skills

  • Multi-Unit Retail Operations
  • P&L Management & Budgeting
  • Strategic Sales Growth
  • Visual Merchandising & Brand Standards
  • Store Openings & Remodels
  • Inventory Control & Shrink Reduction
  • Loss Prevention & Compliance
  • Talent Acquisition & Development
  • Training & Leadership Coaching
  • Staff Scheduling & Payroll Oversight
  • Customer Satisfaction & Retention
  • KPI & Performance Metrics Analysis

Accomplishments

  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Consistently maintained high customer satisfaction ratings.

Certifications & Recognitions

  • Management Advancement Program Honoree (Top 15 of 250 managers)
  • Starbucks Coffee Master Certification (Black Apron)
  • Chick-fil-A Manager Certification
  • OSHA 10 Certified
  • Regional Loss Prevention Trainer
  • Body Central Staff Featured in National Marketing Campaign
  • Safety Champion

Timeline

Food Service Manager III-Resident Dining Director

Sodexo
10.2022 - Current

Patient Care Technician / Patient Safety Attendant

SSM St. Joseph
10.2020 - 12.2021

Volunteer Executive Assistant / Pastor Assistant

FaithChurch
01.2014 - Current

District Store Manager

Dots inc.
10.2012 - 07.2013

Associate Manager / Visual Merchandising Manager

Aeropostale
11.2011 - 08.2012

Area Multi-Store Manager/Company Visual Merchandiser

Body Central
08.2005 - 07.2011

Associate Manager/Visual Merchandiser

Gap Inc.
11.2001 - 06.2005

Certified Patient Care Technician/Assistant -

St. Charles Community College

Dance Theater & Biology

Southwest Missouri State University

Biology & Psychology

Southwest Baptist University

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Brandi Maclin