Brandi Crutcher
Clever
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on attention to detail and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
11
11
years of professional experience
Work History
Service Dispatcher
Cook's Appliance
11.2020 - Current
- Proactively addressed potential scheduling conflicts, making adjustments as needed to maintain efficient workflow patterns.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Managed high call volume, prioritizing urgent requests to ensure prompt assistance.
Assistant General Manager
Village Inn Pancake House
02.2014 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Republic High School
Republic, MO05-2015
Skills
- Strong multitasking
- Detail-oriented
- Stress tolerance
- Task delegation
- Scheduling expertise
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Attention to detail
- Reliability
Timeline
Service Dispatcher
Cook's Appliance
11.2020 - Current
Assistant General Manager
Village Inn Pancake House
02.2014 - 09.2020
High School Diploma -
Republic High School
Similar Profiles
Gerald MillerGerald Miller
Lead HVAC Installer at Cook's Heating and CoolingLead HVAC Installer at Cook's Heating and Cooling
William CookWilliam Cook
Welder at Cook's Welding ServiceWelder at Cook's Welding Service
Cecil LesterCecil Lester
Truck Driver, Equipment Operator at Cook's ExcavatingTruck Driver, Equipment Operator at Cook's Excavating